KPIs
This KPI is the % of contract produced from program start to end date
What is...
Fulfillment
This many PQRVs need to be filled out if an RPM, TM, OM, and DOO support Launch in person
What is...
4
This KPI is a measured score on whether the district would refer us to a nearby customer. Measured by % of promoters minus % of detractors.
What is...
NPS
BONUS: What does this acronym stand for?
The Fulfillment KPI target is above this percentage
What is...
99%
This KPI is the % of floaters who are not allocated into a missed shift
What is...
Unutilized Floater %
This NPS score reflects a promoter score
What is...
9 or 10
BONUS: This NPS score reflects a passive score
Name this KPI described as: all 5-6 hr shifts w/out meal waivers are scheduled, the full break time is enforced. All 6+ hr shifts have meal breaks scheduled, the full break time is enforced
What is...
Meal Break Compliance
The Unutilized Floater KPI target is less than this percentage
What is
8%
This KPI is the % of active coaches (worked a shift) who voluntarily left Elevo
What is...
Coach Attrition
Katy's DOO Region, "CenCal All Stars", has this many FOps and C&T full-time staff (including Katy).
What is...
27