Week 2
On Ship Pending how many attempts we have to make to obtain what is required?
The R&R team will make and document two attempts to obtain what is required to release the order from ship pending.
Which products are consider for High Dollar Damaged- Defective?
Harvesters, Prevena that are in cases of 5
VAC VIA Starter Kit in a case of 5
Where we can find the PO in PDF ?
in FileNet
Mention the States for Expiring Licenses ?
CA- OR- PA- AZ- LA
Mentioned the SLA of Capital Sales must be processed?
same day if received before 3pm
When do we have to create a UPS call tag?
When working an RMA or an incorrect shipment that requires product to be picked up from a customer
Mention 2 scenarios to Void an order:
External Requests
Internal Requests
On high dollar report what should we do if it is a capital sale?
Respond to email and indicate it’s a Valid capital sale order and provide the Emptoris contract #
What system we use to locate License ?
MedPro
Which team setup the events for Extended warranties in Emptoris?
Contracts team - CCG
What qualifies as an Incorrect Shipment?
Customer claims what they received is not what they ordered
Customer has received a shipment that they did not order (included on ICE)
Hero shows we shipped an item, but the customer received something different
Mentioned 2 status to proceed with the Void Rental
Pending Invoice and Open
Mention 5 reports handle by R&R team
Processing the Daily New Account Notification
SNAP Order Lines with Multiple Payment Terms
SNAP Backorder Report
RMA’s 90-day Report
Return Goods Authorization (RGA) Reject Report
High Dollar Report
Crawford Freight Report
3M/KCI Workflow Report
Unbooked Orders Report
Instructions on Acute to Home Reports
CAR Report
Acute to Home Business Objects Reports
Acute to Home Working Report Guide
Backorder ETA’s & Reports
Processing the Daily New Account Notification
SNAP Order Lines with Multiple Payment Terms
SNAP Backorder Report
RMA’s 90-day Report
Return Goods Authorization (RGA) Reject Report
High Dollar Report
Crawford Freight Report
3M/KCI Workflow Report
Unbooked Orders Report
Instructions on Acute to Home Reports
What are the reports that help us with the backorder request?
The research folder has two useful reports that will help with backorder requests.
In the email confirmation for Capital Sale what do you should include in the Body of the Email ?
ORDER#
NAME OF ACCOUNT
ACCOUNT#
Emptoris#
Depending of the customer Type, if they requested return AWD products , Mention How many days they have from ship day?
6 months - All Cust including Government except O&M, Cardinal
60 days - Owens & Minor
180 - days Cardinal
What are the steps to obtain a freight quote for CSP international orders
NET 60
For XDOCK orders military order, give us the 3 customers that ship orders this way?
When KCI provides VAC Freedom assets for indigent patient use free of charge to requestor facilities.
The Research & Resolution team is responsible for reviewing and working orders in ship pending mention the categories
PO Missing - Info Pending - Ship Data Required - Complete - Bill to Not Determined - Future Shipment
Where is located our DCE warehouse??
Louisville KY and address 6201 Global Distribution which is our DCE warehouse
What are the orders work on the workflow report?
Standard Orders, Standard Capital Sales, Invoice Only
If the license you find is for the correct address but for a different name, you need to use the license if it is the same type of facility
Mention the facility
Hospital, Skilled nursing, Home Health
What is a Cellutome ?
Cellutome is considered a special product which requires for the customer to either have a signed Placement Agreement or Product Evaluation on file before the product is shipped to them