Training Review
The emergency exits at KCS
The front entrance/exit, and the on deck exit (near the HVAC room)
Opportunities for team to get to know one another outside of work.
The KCS staff socials
These items are in ziplock bags on the side of the pool while you teach
Face mask; Role sheet
The payment method at KCS
Debit or credit card
How often we sanitize the facility during COVID-19 operations
Every hour
Emma's (in)famous quote about punctuality
"If you're not 5 minutes early, you're late"
You'll pour your blood, sweat, and tears into this weekly meeting.
The KCS workout club
The number of submersions per Babies level
B1 = 1, B2 = 2, B3 = 3, B4 = 4
Both staff and guests must complete this before entering the facility
The COVID-19 screening
Don't forget to do this before and after you shift
Clock in and out
Child running on deck slips, falls, gets minor cut. What should you do?
Clean with warm soapy water. Give bandaid. Tell not to run on deck. Talk to parent. Tell OD/write in shift report.
In perfect world we'd organize team trip here ("Stay between the flags")
Bondi Beach, Australia
The acronym to remember for good communication during lessons
KISS - Keep It Short and Simple
This is where you'll find all the front desk procedures and resources
The resources binder (located behind front desk)
We encourage staff to wear these types of shoes on deck
Close toed shoes
Unsure of how to answer a client's question? What should you do?
Let the customer know that you don't have an answer, but you will make a note and get in touch with the answer soon.
What is collaboration?
Where team members are encouraged to share and evaluate ideas
Name of reflex babies display when submerged under water
The swimming or diving reflex
When clients are charged for the next month of swimming
The 26th of the current month
This bathroom fixture is regularly forgotten in the cleaning process.
Toilet (Don't forget to clean them!)
In-water spinal injury. The victim is breathing. What should you do?
(Judge response)
List ways in which we can work as a team, and not as an individual
(Judge responses)
Parent concerned that child isn't progressing through levels quickly. What should you do?
(Judge response)
Price of each type of lessons (per month)
Private lessons = $220+HST; Semi-private lessons = $300+HST; Babies group lessons = $120+HST
The ideal chemical ranges for a KCS pool.
Chlorine (FAC & TAC) = 0.5-3 PPM; pH = 7.2-7.6 pH; Alkalinity = 80-120 meq/L