KCS Jeopardy

UNCOVERED

100

Please confirm that this recorded call serves as your written request.....

What are "Verbal Cancellation Scripts" 

Try: Verbal Cancellation

200

A request and supporting documentation are required

What is "What do I need to backdate cancel a Foremost policy?"

Try: Backdate Cancel

300

Named Insured(s), Named Insured's Power of Attorney (POA) or Executor of Estate (EOE), Agent of Record. 

What is "Who can request a policy cancellation?"

Try: Who can request cancellation

400

Applicants who have had three or more Foremost policies cancelled for non-payment within the past five years are not eligible for coverage.

What is " How many times can we rewrite a policy that has cancelled for non-payment?"

Try: Rewrite Non Payment

500

The amount charged when a customer requests cancellation of a policy mid-term.

"What is Minimum Earned Premium?"

Try: Minimum Earned

PAPER OR PLASTIC?

100

Foremost Insurance
PO Box 0915
Carol Stream, IL 60132

"What is the mailing address for payments?"

Try: Address Payments

200

Do you agree to these terms and conditions and authorize me to process the transaction for $_____?

What is the "Foremost Customer payment script"? 

Try: Payment Script OR TOC

300

The Customer will need to access ForemostPayOnline.com and set it up themselves. 

What is "Can I set up automatic payments with a credit card?"

Try: Automatic Credit Card

400

Our system is currently set up to follow the pay plan schedule the customer has chosen and will draft on the due date

What is "Can I Change the date my Payments are Drafted?"

Try: Change Date Drafted

500

........ Must be completed prior to 7pm EST on the day of the scheduled draft/payment

"How do I void a submitted payment?"

Try: Void Submitted

JUNGLE JAM

100

First and last name, policy number, last four of social or DOB.

  

Name, producer code

Name, producer code, agency name.  

What is "How do I verify a caller's information?"

Try: Verify Caller

200

The _____ _______ entered on a cash form will appear on the memo line of the physical check being mailed.

What is "How do I know what check reason to use for a cash form"

Try: Check Reason

300

Yes, they can add themselves to a policy if they have a valid loan number. 

What is "Can a lienholder add themselves to a policy?"

Try: Lienholder Add

400

Verify the submission was an erroneous payment and made within five (5) business days.

Verify there is no outstanding Earned Premium due.

Verify the funds for the original payment are available and will not be declined for any reason

What is "What are the Payment Reversal Guidelines?

Try: Payment Reversal

500

[phone]

[phone]

"What is the phone number for Bristol West"

Try: Bristol West

CHANGE, PLEASE

100

Yes, the Agent of Record can change this information over the phone with updated documentation in office.

What is "Can the agent update the bank account information for an Automatic Electronic Funds Transfer (EFT) by phone?"

Try: Agent Update EFT

200

Although it may not be changed, a customer may deactivate and create a new account if they are wanting a new one of these. 

What is "Can I change my Foremost PayOnline user id?"

Try: Change User ID

300

A party representing the insured as Executor of Estate or Power of Attorney may request that the check be issued in their name.

What is "Can you change the name on a refund check?"

Try: Change Refund Check

400

No, when changes are made mid term that increase the premium only the insured will receive the bill.

What is "Will we bill an escrow company for a mid term change?"

Try: Escrow Mid Term

500

Foremost Insurance Group
PO Box 3333
Grand Rapids, MI  49501

"What is the mailing address for a change request or pictures?"

Try: Mailing Address Pictures

PENCIL ME IN

100

What is "When does the cancellation notice go out?"

What is "When does the cancellation notice go out?"

Try: Cancellation Notice 

200

50% Down, 1 Remaining, 5 1/2 Months Later

25% Down, 3 Remaining, 2 1/2 Months Later

20.8% Down, 9 Remaining, 50 Days later, 30 days apart

8.7% Down, 11 Remaining, 25 Days later, 30 days apart. 

What is "How are the specialty pay plans structured?"

Try: Pay Plans Structured

300

If a payment is made late and the billing system does not have time to bill out for two installments separately. 

What is "Why did I get a double bill?"

Try: Double Bill

400

Yes, the change may be made mid-term to have different payment installments.

What is "Can a pay plan change be made mid-term?"

Try: Pay Plan Change Mid-Term

500

Yes, we are able to collect the full balance due even if the customer is on a payment plan.

What is "Can I pay my policy in full even though I am on a payment plan?"

Try: Policy In Full Payment Plan