Pillars
Supercharge our teams
What is the first value?
Put people first
To help you determine which behaviors to focus on, locate the _____ KDS360 metrics and determine the H-Factor”.
Two
How often should we position surveys?
Everytime!
What is the green zones %
85 and up
This pillar refers to the service we can give
Deliver world class-experiences
What about the second?
Do what's right
What are the KDS360: Problem Resolution Metrics?
5 of them
-Understood the Problem
-Empathetic to Needs
-Took Ownership, Top Priority
-Provided Timeframe
-Followed-up with Timeframe
What is our goal for surveys for each individual per month?
10 per month
What is the yellow zones %?
79-84
This pillar is based on us as a team
Maximize growth
Annnnnnd the third?
Focus on customer
What are the cards you can use to review on the CSPS tile on consumer central?
See say do cards?
What is the branch goal for surveys per month?
50 since we have 5 employees
What is the orange zones %?
75-78
This pillar is based on what Nicole goes over when she visits.
Be operationally excellent
I ran out of spaces, so this one is a two-fer, what are the fourth and fifth visions?
Reach higher and enjoy life
How many categories do we have for H-Factor?
8
What is the goal number for our KDS for the R3M?
86!
What is the red zones %?
74 and lower
What are all of the pillars in order?
Supercharge our teams
Deliver world class experiences
Maximize growth
Be operationally excellent.
What are all of the visions?
Put people first
Do what's right
Focus on customer
Reach higher
Enjoy life
What are the categories we are based on when it comes to KDS?
Made You Feel Special
Return For Future Transactions (Transact) / Needs (S&S)
Made Your Business Top Priority
Simple and Easy to Bank with Regions (Transact)
Genuinely Cared about Your Financial Wellbeing (Transact)
Asked Questions
Best Products and Services
Interest in Your Financial Wellbeing (S&S)
In the most recent consumer central announcement, what did they update on KDS?
Greenprint questions have been removed
Problem Resolution questions have been repositioned
where the customer’s transaction was processed (Cashline, Drive‑Through, or Desk) has been reworded for greater clarity
For all of the marbles, what is your PERSONAL KDS score for the R3M?
If you don't know this, what's our R3M?
Arpita-100
Heather-94.5
Emily-80
Dawson-98.3