CSM Process
CSM stands for . . .
What is Client Success Management?
Software that extract chart details from TWEHR and make it into one PDF or a PDF per document?
What is Chart2PDF?
What is the prefered interface engine used by the Managed Interface Team?
Qvera Interface Engine or QIE
The manager of the Custom Dev team.
Who is Basal?
The month and year Keena Healthcare Technology was founded.
What is August of 2020?
Once a quarter.
How often should a CSM be meeting with a client?
Keena software that allows end-users to work down accouts recievable (AR).
What is KeenaArchive - Financial?
This workflow enhancer analyzes the patient's chart and appends a code, such as 1105F, to an outbound charge interface.
What is CPTII Code Automation?
Two sunset products that are supported by Custom Dev.
Overdue Order Management
Prenatal
QIS Legacy
The number of staff that are owners or directors.
What is 8?
Craig, Steve, Daniel, Bryan, Rebecca, Krista, Jamie, Michelle.
Number of attempts of reachout before escalating.
What is 3?
Keena Barcode Reader assists end-users in placing the '0' in the accurate location of this 11 digit code.
What is NDC?
QIE works with the following PMs and EHRs.
What is all or vendor agnostic?
The Manager of the "Financial Services" team.
Who is Jim Krema?
The four states that Keena has listed as locations.
What are NY, IL, NC and FL?
List two of the goals of the CSM Initiative.
What are:
•Build Relationships
•Increase Joint Success
•Ongoing Mutual Education
•Internal Client/Keena Liaison
Keena InteleFiler was added to the Client Success team's list of products in this month of 2023 and the product specialist is . . .
If a client needs a report run on a regular basis, QIE can deliever the report in these two ways.
What are Network Folder and Email?
All helathcare org should have a proven MDM solution to normalize, store and manage the data. This is what MDM stands for.
What is a Master Data Management plan?
"We are Problem Solvers." is the first scentence of this statement.
What is Keena's Vision?
CSM/Client tracking mechanism, like a task, in NetSuite.
What is a Check-in?
The product that is supported by Client Success via a Point of Care Prompt in TWEHR, and Vendor agostic EHR and PM extracts.
What is Nextgen Population Analytics with QIS Inform?
How many members of the Managed Interface Team are related to someone else who works for Keena?
4 or 5 (if you include Marcia)
In the past 12 months, one client has used this tool to identify more than 13,000 overpaid claims—resulting in requests for recovery of more than $3 million.
What is 100% Audit?
Keena's three development partners.
Who are Nextgen, Epic and Veradigm.