Keep Climbing Trivia

Cold Transfer Policy

100

Give 2 examples of support lines that are cold transfer only and 2 examples of support lines that are never cold transfer.

COLD: GTS,GPS

WARM: CES, SMAS

200

Does the updated cold transfer policy also apply to Diamond Medallions?

Yes, everyone!

300

How much money is the updated GTS cold transfer policy estimated to save us annually?

$3.5mil

400

Provide an example of how you should inform the customer when they are being cold transferred.

Ex. In order to get your ticket update processed I will now be transferring the call to a ticketing specialist. They will have a summary of all the information we have covered today but might have a few additional questions so be sure to stay on the line. You will hear the music, and someone will be with you shortly. Take care and thank you for choosing Delta.

All things ROC

100

What city is there currently an active weather waiver bulletin for?

Pellston APR27 to APR30

200

What is today's system Load Factor?

73%

300

Air France recently modified aircraft routes to 12 African destinations, due to FAA regulations Delta customers cannot fly the updated routes that pass over Libya and Delta customers needed to be rebooked. Name at least 3 of the cities impacted.

BZV, CPT, DLA, FIH, JNB, LBV, NBJ, NDJ, NSI, PNR, SSG and TNR.

400

What is the most current number of Delta mainline flight diversions for today?

34

DL TERMites

100

What is the entry to log in to Delta Term?

LOG/A/123456/SU

(AXIS PASSWORD)

200

What is the Delta Term entry for seeing the residual value of a partially flown eTicket?

$*RV

300

Explain the Delta Term entries for how to divide passenger 2 from a reservation.

D2
F
ER

*DP

400

Provide me the Delta Term entry for how to change to new specific seat for a specific passenger on a specific segment.

A*N3¥S(segment#)$@(seat#)
A*N3¥S2$@15F