EMAILS
CALLS
RANDOM
KFR
100
consumer emails about a claim what should you do?
Make an outbound call
100
What is empathy and give an example
the ability to understand and share the feelings of another.
100
What must be completed in the photo below 
MFG CODE
ITEM/UPC
PRODUCT
SUBJECT
LOCATION
VERBATIM
DOP
STORE
STORE LOCATION
RESPONSE TYPE
LH
100
What do we use the Kellogg's family reward website for?
Name 2 things you use this website for
To find promotions
to find where they can buy products
200
If it is a Kellogg's product and we are not sending a product coupon what is your response type?
EM
200
How do you know your call is disconnected.
After you choose your disposition the call is completed disconnected.
200
Where is Kellogg's located?
Battle Creek, Michigan
200
What does KFR stand for.
Kellogg's family rewards.
300
If we are sending a product coupon and the product is kashi what is your letterhead and response type?
EL and 146
300
Name 3 things you should not do when filing a claims while on a call
saying yes or no
telling the customer that they are lying
having an attitude.
Not filling out the survey properly
300
How long should it take you to complete emails? How many contacts should be completed in a day
6 to 8 mins and 60 contacts
300
Name 4 brands associated with KFR?
Kellogg's all bran
Kellogg's apple jacks
Animals
Kellogg' froot loops
Cheez it
Chips deluxe
Kellogg's Corn flakes
Kellogg's pops
Kellogg's eggo
pringles
pop tarts
special K
Rice krispies
Kellogg's frosted flakes
400
What is the letter head if the product is a Kellogg's and we do have to send a coupon.
145
400
if it is a phone call and it is a claims and we are sending a coupon and retrieval kit what would the response type be?
L
400
Who is this? What brand is he normally on?
Tony the tiger and frosted flakes
400
How often do they have to log into their KFR account? Also how long does it takes for points to load?
90 day and 72 hours
500
What is the letter head and response if it is a kasha product and we do not have to send a coupon
EM and 146
500
What would the letter head be for a kashi product
143
500
Name all of Kellogg's characters common ones?
tony the tiger
Toucan Sam
snap
crackle
pop
Ernedt J Keebler
dig em
Coco the monkey
500
What are ways they can upload receipts?
scanning a receipt
texting receipt
using a connected loyalty card.