Rando
87.7 (Phones) / 7.2% (Messaging)
What is the quarterly goal for iFSR (Phones) or Transfer Rate (Messaging?)
Assists with issues with redeeming or reissuing award tickets that were accidentally redeposited.
Who is GTS Sky Award Maintenance?
Credit Card info must always be entered into General Remarks.
What is PCI Compliance?
Document hospital/medical clinic, funeral home address and phone number & relationship to passenger
What is a bereavement fare?
*Book & modify non-rev listings for employee, spouse & travel companions
*Book & Reissue Confirmed for Less Tickets
*Reissue Buddy Passes.
What are NRSA things that RES can do?
QUEUE used when specialists are unable to reissue tickets for schedule changes commencing outside of 7 days.
What is KTN 525?
Assists with partner IROPS/schedule changes and name corrections on reservations with KLM or AF operated flights.
Who is Partner Ticketing Support?
You receive a call from a passengers' "girlfriend" who wants to know how many miles are in her boyfriends' SM account, but he's not on the phone.
What is 'Releasing Customer Information'?
Passenger encounters a closed road due to civil unrest and asks to be rebooked.
What is the 'Flat Tire Rule'?
Authorize & Book initial Buddy Passes.
What are NRSA things that RES CANNOT do?
This QUEUE should be used for passengers who didn't travel due to IROP and do NOT need miles to book travel immediately.
What is QUEUE Skymiles Remarks?
Multiple credit cards as FOP for international and domestic calls.
Who is GTS?
AVML
What is a 'Special Meal SSR Code'?
Applies to new bookings or reissues (within 24 hours) on 006 ticket stock, for all flights and all areas of travel, regardless of the Point of Origin (PoO), and tickets must be wholly unused.
What is Risk Free Cancellation (RFC)?
DLFAM Ticket Designator (Ex: UAVOA0MQ/DLFAM)
UP2A
What is a REGIONAL/GLOBAL certificate upgrade standby code?
Should only ever be a Warm Transfer to Baggage.
What is the Diamond Medallion Baggage Line?
NYC = JFK, LGA, EWR
WAS = IAD, DCA, BWI
CHI = ORD, MDW
What are co-terminals?
Weather Bulletins posted giving guidelines/parameters on potential IROPS.
What is the ROC (Reservations Operations Center) Portal?
BUDDY/DLBUD
What is a Buddy Pass?
YSM696/FFX15
What is a TAKE OFF 15 Smymiles ticket? (Ticket designator)
Overbooking of Delta flights (within guidelines).
Who is CES?
A passenger is traveling with a live lobster as a food product but you're not sure if this would be considered as a pet or carry-on item.
What is 'Crustaceans (Live Lobster)/Reptiles/Fish'?
The (Axis Chrome equivalent) system Air France & KLM use to reissue tickets.
What is Amadeus?
Does not allow NON-REV seating for children under 6 years of age to travel.
What is DeltaOne/Premium Cabins?