Key Account Fun Facts
$25 million
What is the GMV threshold that qualifies a merchant for the Key Accounts program?
This is the manual for all existing Shopify API requests
What is the Shopify Developers website?
This is where you can change your timezone in Splunk to make for easier mental math
What is Preferences?
This macro may be used to troubleshoot difficult technical issues that cannot be solved in a swarm
What is [ESCALATE] - Key Account Support - Senior Support Specialist to Support Expert?
Despite sharing the name of a famous slasher villain, this handy index of Shopify page details shouldn't scare you at all
512
How many merchants are in the Key Accounts program?
We use this free online tool to replicate API requests to Shopify when troubleshooting
What is Postman?
This Shopify-built SQL tool will give you access to current shop information, but not archival information like Splunk
What is the Internal Dashboard Query tool?
This Key Account Support process is sometimes called "collaboration on steroids" and eliminates traditional tiers of support
What is swarming?
This searchable database holds all requests for new features from merchants and can help you confirm feature gaps in Shopify
What is/are Merchant Frustrations?
44%
What percentage of Plus revenue do our KA merchants account for?
These two things are required to authenticate your private app with any third party service
What is an API key and password?
Typing this into the Internal's Query section will display an index of all of Shopify's data tables
What is show tables?
This support system eliminates traditional PQ and establishes a 24/7 network of available Specialists to assist Key Accounts
What are pods?
Searching for an "Issue" on this portal might help you find in progress updates to our software
What is Github?
Canada West, Canada East, APAC, EMEA
What are the four global regions of Key Account Support?
This aspect of some Shopify API can be multiplied by 300% for merchants on request, and 500% with MSM approval
What are API call limits?
These 5 questions are the best ways to frame your Splunk searches
What is Who, What, Where, How & When?
These resources will require constant verification and editing to stay up to date for our Key Account merchants
What are Guru Cards?
This tool can help you complete and publish an Order that may have been stuck inside of Abandoned Checkouts
What is Checkout Diagnostics?
1000+
What is our expected growth of merchants in the Key Accounts program?
This kind of request will be required from the merchant to troubleshoot potentially broken API
What is a raw HTTP request?
These two commands will be in nearly every SQL request
What are SELECT & FROM?
Make sure to add the person you're connecting with on the left bar in Zendesk when using this escalation macro
What is [ESCALATE] - Key Account Support - Senior Support Specialist to MSM?
What is {{tracking.code}}?