Tone
This type of tone is often quiet, and/or indirect
Passive
The ________ is the person receiving information during communication.
Receiver
Which term refers to resolving disagreements by finding mutually acceptable solutions?
Conflict Resolution
Should we send all of our personal information to someone over the internet?
No!!!
How does someone show effective communication?
Open to student answers.
This type of tone is clear, uses appropriate volume, and is easily understood.
Assertive
The ________ is the person sending communication.
Sender.
You are working at a store and a customer comes up to you with a complaint. They are using an aggressive volume. What tone should you respond with to best resolve the conflict?
Assertive
What are some examples of private information we SHOULD NOT share over the internet?
Home address, full name, banking information, personal pictures
What are some examples of ineffective communication?
Vague directions/instructions, using the wrong volume or tone, giving too much information to someone at once, ignoring nonverbal cues and body language, etc.
This type of tone can involve yelling, poor body language, threats, and a generally loud volume.
Aggressive
______ __________ is how we communicate with our body.
Body Language
You are out in a store and you see multiple people using aggressive tones towards one another. You see a small crowd of people gather around the group. What should you do?
WALK AWAY!!!
Alex is having a private conversation with a friend online. What is one way he can protect their privacy?
Make sure the conversation happens on a secure and private platform.
Your friend has said something to you from far away, and you cannot make out what they are saying clearly. How could you communicate more effectively?
Come closer to one another, raise your volume (if appropriate).
___________ is the quality, sound, or style of expression that conveys a particular attitude, emotion, or general character
Tone
____________ is when someone communicates something, but the receiver and sender interpret the message differently.
Miscommunication
Chad and his friend have had a disagreement. What should Chad do to practice effective conflict resolution?
Listen to his friend's suggestions and come up with a solution they both agree on.
What personal information is it okay to share with someone?
Your first name, interests, hobbies, general opinions, broad career interests.
Wildcard- How old is Mr. Adam?
37
What are some possible consequences of using an aggressive tone while at work or in the community?
Physical altercations, loss of job, public videos, etc.
___________ is the process of exchanging information, ideas, thoughts, and feelings between a sender and receiver.
Communication
You are working at your job and a customer comes up to you with a complaint. What is the best course of action to take to resolve the problem.
Speak in an assertive tone, acknowledge you understand what they are saying, work on finding a solution, and if you cannot solve the problem, find and speak to your manager.
You begin chatting with someone online who is very attractive, but you have never met them in person before. They begin to ask you for your address in if you would send them money to help out with a recent bill they need to pay. What should you do to maintain privacy and safety?
Stop talking to them immediately. Do not send them any information, and let an adult know.
What is active listening?
Paying full attention and responding to show you understand.