MISC.
RELAYS
OTHER CALLS
SYMPTOMS
VERY RARE CALLS
VERY RARE CALLS
100

WHAT IS THE UL RATING FOR MODEL I12010S

WHAT IS UL217

100

I HAVE A SM120X, KIDDE SMOKE ALARMS AND A PULL STATION. WHICH DIAGRAM WOULD I USE

WHAT IS DIAGRAM 3 AND 4

100

CUSTOMER CALLS STATING THEY ARE FROM HOME DEPOT STORE#4478 TRYING TO TRACK A PO

WHAT IS TRANSFER CALL TO ALLY'S EXT

100

CONSUMER HAS A UNIT WHICH IS AFFECTED BY THE RECALL WHICH SYMPTOM WOULD YOU USE

WHAT IS RECALL

100

CUSTOMER CALLS WANTING TO VERIFY EMPLOYMENT OF SOMEONE AT KIDDE

WHAT IS TRANSFER TO HR NUMBER

200

WHAT IS THE UL RATING FOR MODEL I12010SCOCA

WHAT IS UL CAN/ULC-S531 AND CSA-6.19-01 

200

I HAVE A FAN, CO120X RELAY AND KIDDE COMBINATION ALARMS. WHICH DIAGRAM WOULD I USE

WHAT IS DIAGRAM 1

200

CONSUMER CALLS WANTING TO FIND OUT TEST RESULTS FROM HIS KIDDE RADON KIT

WHAT IS TRANSFER TO RADON KITS NUMBER

200

CONSUMER CALLS TO ASK A QUESTION IN WHICH SYMPTOM WOULD YOU USE

WHAT IS INFORMATIONAL

200

CUSTOMER CALL IN ABOUT AN INVOICE FROM KIDDE AND WANTING TO TALK WITH SOMEONE IN ACCOUNT PAYABLE

WHAT IS TRANSFER NUMBER TO AP CONTACT

300

WHAT IS THE UL RATING FOR MODEL PRO 340

WHAT IS 3A 40BC

300

I HAVE A HORN, FLOWSWITCH, KIDDE SMOKE ALARMS AND SM120X. WHICH DIAGRAM WOULD I USE

WHAT IS DIAGRAM 2

300

CUSTOMER CALLS WANTING TO BECOME A DISTRIBUTOR OF OUR IN ONTARIO

WHAT IS TRANSFER TO KIDDE CANADA

300

CONSUMER CALL UP FOR TRACKING ON THEIR UNIT. YOU GET TRACKING NUMBER FROM TIER 2 BUT, CONSUMER SAYS HE STILL DID NOT RECEIVE IT. YOU VERIFY ADDRESS AND IT WAS INCORRECT. WHICH SYMPTOM WOULD YOU USE

WHAT IS ORDER NOT RECEIVED

300

CONSUMER CALLS ASKING QUESTIONS ABOUT OUR PRODUCT THAT YOU CAN'T ANSWER OR HAVE NO KNOWLEDGE OF WHAT THEY ARE TALKING ABOUT

WHAT IS GET THEM TO EMAIL YOU ALL THE QUESTIONS THEY WANT ANSWERED AND EMAIL TIER 2 THAT EMAIL

400

WHAT IS THE UL RATING MODELS P4010ACLEDS-2 AND P4010ACLEDSCO-2

WHAT IS UL217 AND UL1971 FOR 2 IN 1 AND UL217, UL2034 AND UL1971 FOR 3 IN 1

400

I AM TRYING TO HOOK UP KIDDE COMBINATION ALARMS TO AN ALARM PANEL WHAT RELAY MODEL DO I NEED TO SEND A SIGNAL TO A PANEL FOR BOTH SMOKE AND CARBON. ALSO, IT MUST BE A SET OF DRY CONTACTS

WHAT IS SM120X AND CO120X

400

CONSUMER CALLS ASKING QUESTIONS ABOUT THE RENT STABLIZATION ASSOCIATION

WHAT IS TRANSFER TO RSA NUMBER OR CHRIS WOODS

400

CONSUMER CALLS STATING THEIR ALARM KEEPS GOING INTO A FULL ALARM BUT, NOTHING CAUSED THE UNIT TO GO OFF. WHICH SYMPTOM WOULD YOU USE

WHAT IS FALSE ALARM

400

CUSTOMER CALLS WANTING TO VERIFY OUT ADDRESS BUT, ANNOUNCED THEIR NAME AND COMPANY THEY ARE WITH. WHICH IS SARAH JENKINS FROM ABC NEWS

WHAT IS TRANSFER THEM TO SHARON COOKSEY

500

WHAT IS THE UL RATING FOR MODELS P4010ACLEDSCA-2 AND P4010ACLEDSCOCA-2

WHAT IS CAN/ULC-S531 AND CAN/ULC-S526 FOR THE 2 IN 1 AND CAN/ULC-S531, CSA-6.19-01 AND CAN/ULC-S526 FOR THE 3 IN 1

500

ON YOUR SM120X WHAT DOES THE WIRES MEAN

WHAT IS BLACK=AC HOT, WHITE-AC NEUTRAL, RED-INTERCONNECT SIGNAL, BLUE-COMMON CONTACT, YELLOW-NORMALLY CLOSED CONTACT, ORANGE-NORMALLY OPENED CONTACT AND GRAY-9 VOLT DC OUTPUT 
500

CONSUMER CALLS AND HAS 6 FIRE EXTINGUISHERS AFFECTED BY THE RECALL AND IS LOCATED IN MEXICO

WHAT IS TRANSFER TO MEXICO FX RECALL NUMBER

500

CONSUMER CALLS STATING THE ALARM KEEPS SOUNDING OFF FOR FIRE. WHEN YOU GOT READY TO TROUBLE SHOOT WITH THE CONSUMER THEY MENTION A SPIDER JUST CRAWLED OUT. WHICH SYMPTOM WOULD YOU USE

WHAT IS NUISANCE ALARM

500

CUSTOMER CALLS UP WANTING TO CHECK UP ON THEIR CLIENTS CLAIM. HE ANNOUNCES THAT HIS NAME JIM BROWN WITH THE BROWN&ASSOCIATES LAW FIRM

WHAT IS GIVE HIM SYLVIA FORSYTH'S EMAIL ADDRESS AND TRANSFER OVER TO SYLVIA'S NUMBER