Cafe
What are Health Code Standards for cups in the cafe?
This is the main reason why we wait for all customers to have exited the facility prior to mopping the floors
What is minimizing slipping hazards for customers.
2. verify amount of credit on their account
3. Ring up items
4. Apply credit to purchases
5. Reset your screen to Cafe
What are the steps of using family credit to make a cafe purchase?
What are you looking for in the Jungle throughout your shift?
Wash your hands
What is the 1st thing you do when entering the cafe area?
This is what should be done at the start of your cafe shift.
What is restocking all items in the cafe
Mark off all items when they are completed-- then hand to the closing manager/supervisor for a check!
What is the proper way to use the closing sheets?
1. Have a Front Desk employee ring up your food
2. Get the receipt from the staff and have them put their initials on it
3. Hand to the REC staff for them to make your order
4. Receipt goes in the receipt bin
Balls in Ballocity area
Where do all the balls in the Jungle need to be throughout your shift?
Back of small fridge next to Popcorn machine
What is where you can find your scheduled areas for the day?
Should be turned OFF when not using it.
What are the sink faucets.
The time at which you can start moving chairs and tables on floor nights
What is when the customers have left the building.
A special pen
What we use to mark $20s and $50s in the cafe to help reduce counterfiet money.
The Yellow bag
Get someone to cover your shift
What should I do if the schedule has been posted and you cannot work the shift you have been assigned?
These should not be placed in the cafe sink when it is full of water
What are knives.
What is the proper way to clean the sanitary boxes.
Take order
Print out receipt
Put a name on the receipt
Put on a blue tray
Fill order, ensuring all items are on the tray
Call out name of person whose name is on the receipt
1. Tag Games
2. Timers
3. Races
4. Game Floor
What are some games I can play in the Jungle?
Smiling, making eye contact, being polite, and showing a genuine willingness to help are ways to establish trust and create a welcoming atmosphere.
What are some ways we can create a great first impression and set the tone for the customer experience?
Sauces, extra nacho cheese, drinks, meal combos
What are some items you can upsell while working in the cafe?
Using lysol toilet cleaner and a brush-
scrub the brush in all areas of the toilet bowl and urinal. Spray the toilet seats (top, seat and porcelain seat) and then wipe down the seats with a paper towel. Leave the toilet seat up, ensuring the entire toilet is clean.
What is the proper way to clean the toilets and urinals?
Leaning on the counter, being on your phone behind the coffee maker, sitting on milk crates
What are some things you should not do during slow time in the cafe
Tripping hazards and cleanliness
Why do balls need to stay in the ball area and not in other areas of the Jungle?
being attentive, actively listening, and understand the customer’s needs
What can I do to deliver great customer service?