Billing
Returns
Fulfillment
Escalations
Kids Clubs
100

The amount charged before each Try Before You Buy box is sent

What is $9.95?

100

Clients can extend by this number of days from their app/account management page.

What is three days?

100

The number of fulfillment cycles in Literati Kids

What is 4

100

The name of the process used to connect with Engineering, and the platform on which it's done. 

What is halp and slack

100

The number of Kid's Clubs

What is 6

200

The Price of a Reader's Keep All Box

What is $37.95?

200

We always extend what before extending the return date?

What is the billing date? ("bill on")

200

These people are allowed to update fulfillment cycles?

Who are members of leadership?

200

The slack channel I use to ask questions about Kid's ticket help

What is support-help

200

The club I would join if I wanted my child to receive board books.

What is Neo?

300

We price match with Amazon as the prices are listed on what day of the month?

What is the first?

300

Returns are collected by which courier? 

What is USPS

300

The window of time that is available to stop a welcome box. 

What is 0 days. Welcome boxes cannot be stopped
300

The information I provide when I am asking for Kid's ticket help

What is ticket link, backend, which resources I've checked, proposed solution 

300

The name of the program that is designed to help us send the right books to the right client.

What is prometheus 

400

The coupon we can apply to a client's account if a promotion is no longer valid.

What is CSWelcome15?

400

The items included in each TBYB box to assist with returns are:

What are: Return label, tape, sticker for courier 

400

The name of the general manager at the FC. 

Who is Tom?

400

The person/people I talk to if I need help with a marketing question

What is CS leadership

400

The TBYT Welcome box is full of these.

The most kept books for that age range.