Misc
Name the 4 building numbers in Richmond's Ordinary
10, 11, 12, and 13
For the month of November, what are the hours for The Mill
7am - 5pm Daily
What are the costs for these late check outs:
12pm
1pm
2pm
12pm - Comp
1pm - $50
2pm - $75
What does the Fire and Frills Package (FIRE) include?
1 fire kit / firewood bundle per stay
New Year's Day
4th of July
Thanksgiving
Christmas
For the month of November, what are the hours of River's Edge Buffet?
Wed-Sun 7am - 11am
What is included in a firewood purchase?
Firewood bundle
3 pieces of fatwood
3 pieces of newspaper
1 box of matches
What is included in the XMASTOWN package (besides the hotel room)?
Day passes to Busch Gardens for each registered guest
Roundtrip shuttle to Busch Gardens for each registered guest
What charge code is best used for this situation?
"I've taken $100 off your room to help cover the massage you got yesterday, due to the stress this has caused you"
The charge is already present, we will remove it with 1500 (which will also add some bonus credit due to the tax) rather than remove the charge
What are the operating hours for the Marina in November?
Wed-Sun 9am-Sunset (Weather permitting)
Guest is checking in on Sunday 11/15 and Checking out Thursday 11/19
What day(s) will they receive stayover service?
Tuesday 11/17
What is included in the ROMANCE package?
Firewood bundle / fire kit
$50 Hotel Credit
Breakfast daily
We have 5 cottages. How many are 3-bedroom, and how many are 4-bedroom?
3 are 4-Bedroom
2 are 3-Bedroom
What are the operating hours for JLG on Sundays in November?
Happy Hour 1pm - 4pm
Dinner 4pm - 9pm
Name 1 of the 5 Kingsmill Realty agents who we can give occupancy info to.
Jonathon Haack (Broker)
Anna Hudson (Director of Real Estate)
Catherine Chapman - Realtor
Sean Hyland - Realtor
Maggie Paige – Realtor
Which of these packages do NOT include breakfast at River's Edge Buffet?
KMEG
DECK
SIGSPA
SBFST
ROMANCE
DECK
Name 3 of the 5 rooms we have in Building 10
5171 5201
5172 5211
5191
5192
What are the operating hours for Elements Bar for November
Not guaranteed. Will be announced each weekend. Likely 4pm-11pm Fridays and Saturdays if weekend is busy.
What is the Opera Room Type code for a 3-bedroom resort condo that has 3 king beds and 0 double beds
XK3
What is included in the DECK package? (Besides the hotel room)
Christmas Tree in the room
Firewood bundle