Operations
This guy can fix the freezer, the TV, the bed, and sometimes the administrator's problems.
Who is the maintenance man, Edgar?
This staff member in a long-term care facility is responsible for investigating abuse allegations and ensuring resident complaints are addressed.
Who is the Abuse Coordinator and Grievance Official?
To protect resident medications and prevent unauthorized access, staff must always keep this locked.
What is the medication cart?
This department nurses usually call when a tray is missing.
What is dietary?
These five principles guide how we treat residents, families, and each other: Respect, Integrity, Excellence, Quality, and Trust.
What are core values?
This system tracks complaints and incidents that may trigger surveys.
What is TELS?
This department or staff role in a long-term care facility manages residents’ personal funds held in the facility trust account.
Who is the Business Office Manager?
These black oxygen bags used during room rounds must be dated and are considered good for this length of time once opened.
What is 30 days?
Before giving any food or drinks to a resident, staff must verify this to ensure the resident receives the correct texture and restrictions.
What is the resident’s diet order?
This phrase is our facility’s mission statement: ‘We believe that ______.
What is “Healing in Motion”?
Staff must know this acronym used during a fire emergency
What is RACE (Rescue, Activate, Contain, and Extinguish)?
In Texas, suspected abuse must be reported within this time frame.
What is within 2 hours if serious bodily injury, 24 hours otherwise?
These syringes used for G-tube feeding must be labeled with a date and replaced after this amount of time.
What is every 24 hours?
Before meal trays are passed to residents, this staff member must verify that the tray matches the resident’s diet order.
Who is the nurse?
To receive this benefit, you must be a full-time staff member who has worked for the company at least 90 days. The company recognizes six holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
What is Holiday Pay?
This emergency code is announced when a resident cannot be located within the facility and staff must begin a coordinated search.
What is a code white?
This plan tells staff what to do in disasters like hurricanes, fires, or tornadoes.
What is the Emergency Preparedness Plan?
These precautions require staff to wear PPE, such as gowns and gloves, during prolonged contact with residents and may also apply in areas like the therapy gym.
What are Enhanced Barrier Precautions (EBP)?
In the dining hall, staff must do this between handling each resident’s tray.
What is sanitize our hands?
This item must be worn by all employees so residents, families, and surveyors can easily identify staff.
What is a name tag?
In certain long-term care facilities, this color-coded emergency alert signals a tornado warning and prompts staff to initiate severe weather procedures.
What is a code brown?
The word that instantly makes the entire building panic.
What is Survey?
This infection control precaution requires staff to wear a gown and gloves during high-contact resident care.
What is Enhanced Barrier Precautions (EBP)?
In the dining hall, trays must be served in this way to maintain infection control and organization.
What is table to table?
All staff members should greet residents and families this way to create a welcoming environment.
What is with a smile?