Case Management/Employment
How long is the new‐arrival blackout timeframe?
14 Days / 2 Weeks
How long do staff have to meet with a new arrival for IPPs?
Within 24 hours of arrival. If there is an increase in arrivals during the week, staff must meet with the new arrival within 48 hours.
What is the timeframe for staff responsible for the HC Duty Phone for both program and operations staff?
Program staff: 8:00 AM to 4:30 PM
Operations staff: 4:30 PM to 8:00 AM, including weekends and holidays.
Who is responsible for scheduling all medical appointments?
Tonya Donaghy
Medical Scheduler-RRC
What are the approved drop-off days and times?
Wednesdays and Fridays from 8:00 AM to 8:00 PM. Anyone dropping off items must present a photo ID.
How many days does employment have to complete a site inspection for a resident who begins employment?
7 calendar days, including weekends.
How are emergencies handled for residents on home confinement after regular business hours?
Contact the facility and speak with the manager on duty
What is the required notice for NaphCare if an inmate cannot attend or declines a scheduled appointment?
NaphCare must be notified at least 24 hours in advance to avoid a no-show charge. If a resident misses the appointment without notice, they are responsible for payment.
What is the chain of command for operations staff in the event of a critical incident?
Notify the Manager on Duty, then escalate to On Call Director/Site Administrator
What are the basic requirements for a well-written incident report?
Who: Inmate name & registration number
What: Description
When: Date & time
Where: Exact location
How: How staff observed/found out
How often must the case manager meet with a resident for an IPP review and what must be done once it is completed?
Every two weeks (biweekly). Once completed, it must be uploaded to R3M after the resident signs.
How many contact calls are residents on Home Confinement required to make daily?
One (1) contact call daily
How many attempts does a staff member have to clear the metal detector, and what happens if they cannot?
Three attempts. If unsuccessful, the manager on duty must be called and the staff member must submit a statement explaining why they cannot clear it properly.
What does R3M stand for?
Residential Reentry Referral Management
What does IPP stand for?
Individualized Program Plan
What is the procedure for verifying a home landline during a home verification for in-house or Direct HC placement?
The home landline must be called using the Kintock cell phone to confirm it rings and is not forwarded. Do not use the resident’s cell phone or a family member’s number. If the resident does not have a landline, leave the field blank and include a comment stating that the resident does not have a landline.
A resident reports having an ear infection and needs to go to the hospital. They are informed that, since it is not a medical emergency, they must visit an urgent care instead. Which urgent care is in-network with NaphCare insurance?
AFC Urgent Care Elizabeth, located at 400 Westfield Ave, Elizabeth, NJ 07208
What is the procedure if a resident is irate, yelling, and demanding to be released from the facility immediately?
For the safety and security of all residents and staff, the door shall be opened and the resident may leave. However, they will be placed on escape and both the Kintock on-call staff and BOP Duty Officer must be notified.
What criteria should be used to create clear and specific goals for a resident?
Goals should be clear and specific by addressing what the individual wants to accomplish, why the goal is important, who is involved in achieving it, where it is located, and which resources or limits are involved.
What is the timeframe for declaring an escape if operations staff cannot contact a resident?
30 minutes. Within 15 minutes, operations staff must complete police and hospital calls. At the 25-minute mark, the Kintock on-call must be contacted, who will then notify the BOP Duty Officer of the potential escape.