Shop Procedures
Kirk History
Inventory
KNL Maintenance Standards
Technical Questions
Sports
Tech Incentive
Manger Incentive
Bonus
100
How many on the clock training hours are alloted for a new hire?
24 hours
100
When was Kirk founded?
1969
100
What categories do we count on the 1st of the month?
Tires and Batteries
100
List KNL’s tire pull points; steer/drive/trailer.
6,5,3
100
What is this meter set on? 
OHMS/Resistance
100
Who won the super bowl in 2023?
Kansas City Chiefs
100
What is the two criteria to receive a tech incentive?
93% productivity and 95% of labor dollar goal
100
What do we measure for the manager incentive?
KPI's
200
Check shop supplies (re-order as necessary).
Review and address SPO, delete 0 quantity SPO.
When should these duties take place?
Weekly
200
Who did Jeff Phlipot purchased the company from, and what year?
Loyd Schroer, 2008
200
What categories do we count in the middle of the month?
SPO and R/S/B
200
What is KNL’s standard PM-B interval for tractors 2018 and newer?
37,500
200
What is being calculated in this image?
Resistance
200
What college football team holds the most NCAA championships?
Alabama
200
How are the available tech hours calculated?
Number of days in the month M-F X 8hrs X 93%
200
What are the KPI"s and goals
What else has to be achieved to receive manager bonus?b
Labor goal 90%
Billing goal 100%
Workorder open to approved 5days
Overtime 2%or less if labor goal is not met
SPO 14 days or less than 500 dollars
Inventory Turns 12/24yr
Parts over 90days 15%or less of total inventory
Work order Audit 98%
NET 4%
300
List the expectations required of a technician?
1. Show up to work 10-15 minutes before your scheduled starting time, get your
Assignment before you punch in, and go right on the work order you are to start on.
That doesn't mean coming in, clocking in when you're supposed to start working, get dressed, make your coffee and come to you supervisor 15 minutes after your supposed to start.
2. Look professional wearing uniforms provided by our company, work boots and a neat appearance, no torn/ripped jeans, no tennis shoes or sneakers.
3. Work as a team with the other technicians, cooperating with supervisor and other team members, keeping a positive attitude.
4. Be professional, courteous and helpful around our fellow employees and customers at all times, treat them the way you would like to be treated when you are a customer.
5. Technicians are required to be productive, self-motivated, and thorough in your work, producing efficient quality work, productivity/billing should be no less than hours worked. Industry standards are 125-135% billing productivity, we know this isn't always achievable, however it should be your goal.
6. Technicians are required to start a work order, put the correct VMRS and action code on the work order, put they're (ETK) time on each line, put all parts used/installed on the work order fully issue, put comments on each line using/explaining "complaint, cause, and corrective action", being thorough on all work performed, when the job is complete closing the work order. If your supervisors are doing any of this for you, shame on them, this is part of Your job.
7. Technicians are required to know and perform all KNL procedures and policies when performing work, examples: Safety Procedures (example safety , PM's, Wheel torque, Tire Management, Fuel Logs, Parts Communications, etc.
8. Technicians are required to keep work area, tools, equipment clean and in good working condition, including service vehicles, restrooms, break areas and offices.
9. Technicians are required to learn and know how to perform the work required to do the job, further their education and knowledge for the job, KNL provides the information, incentivizes the tech to participate in the training and pays for ASE Certifications.
10. Technicians are required to get a CDL license, KNL pays for it and in many cases incentivizes techs to get it. It is impossible to properly diagnose a drivability problem without being able to drive and feel what the equipment is doing, if a tech can't drive a vehicle to verify the complaint and the correction, all he is doing is guessing and probably throwing parts at the problem, resulting in poor quality of repairs and results.
11 Lead Technicians are required to be 80% productive, KNL cannot afford to have lead techs not billing they're time, we realize that there will be times that a lead will not get to the 80% because of situations going on in the shop, However it should not be the norm. You are a lead, you should be leading by example.
12 Managers if you have 4 or less technicians, you are required to be productive also, we have way too many managers with one or two techs that do not bill any time at all, if you are managing your time properly this should not occur on a routine basis, you should be billing every week.
300
Who purchased the company from the Kirk's
Loyd Schroer and Jim Harvey 1985
300
Explain the SPO parts ordering procedure.
Shop purchasing limit-$1,000, if exceeds $1,000 quote is to be sent into PartsHQ.
300
How often does Kirk perform oil samples?
Every other B-Service
300
What does each of these numbers represent?
1. Ground
2. Tail/Marker
3. Left Turn
4. Stop Light
5. Right Turn
6. Clearance
7. AUX
300
What NBA player that holds the most championships rings?
Bill Russell
300
How is the labor dollar goal calculated?
Number of days in the month M-F X 8hrs X 93%X average weighted labor rate?
300
How do we calculate shop productivity?
Average of all the techs productivity?
300
How much debit did Kirk have when Jeff bought it?
89million dollars
400
Review work complete/incomplete (Roster/Schedule). Line up work, start shift (schedule work)
When should these duties take place?
Daily
400
How many generations of Kirk's owned the company?
2
400
What are 4 item categories in inventory?
Tires/Cores/Parts/Casings
400
When are drive tires rotated?
3/32 4/32 difference, 50% tread life
400
What does an inlet and outlet NOx sensors measure?
Nox Conversion Efficiency
400
Who hold the most home runs in Major League Baseball?
Barry Bonds
400
What is the scale for the tech incentive payout?
95% .50
100% 1.00
for every 500 dollar over goal is additional 50 cents per hour times the number of hours in that month.
400
What is the payout potential based on?
Gross Margin on a 3-month rolling average.
400
If Elandon is 5ft11in and can float in water. Why can't he float in the air?
Its the difference between the density of the water and air.
500
How do you calculate potential hours in a shop on a daily basis?
# of techs X 8 Hours X 93%=available hours
500
Who is the founding father of Kirk Nationalease?
Norton Kirk 1969
500
What are KPI goals for inventory related to SPO/Parts Turns/Parts over 90 days
SPO-14 days or less than $500.00
Parts Turns-12/24
Parts over 90 days-15% or less of total inventory
500
When removing wheels for any reason, what needs to be recorded?
Wheel off form
500
How many volts go to an abs wheel speed sensor?
None it creates AC current.
500
What only player has achieved two Heisman Trophies?
Archie Griffin
500
How is skip hours calculated?
Lease Rental mileage revenue +applied labor (if any)-internal parts/ internal hours x 80hr as percentage
500
How do the KPI's affect your potential manger bonus payout?
Potential payout times the percentage of KPI's achieved.
500
Why do we measure KPI's?
To measure the efficiency of the shop. To identify the profitability issues.
1000
How many workorders need to be approved daily?
Average number of workorders for the whole month divided by the number of days.