Shopping & Booking
Are we able to re-open a Companion certificate if travel has begun?
What is no?
After Choice Benefits are selected, it typically takes ________ hours for them to appear in the account.
What is 24-48 hours?
True or False: Unaccompanied minors may access the Delta Sky Club without a responsible, supervising adult.
What is False? Unaccompanied minors may not access the Delta Sky Club without a responsible, supervising adult.
What is phishing?
What is Phishing is an attempt through emails or messages to trick respondents into revealing private information.
Petc is permitted in the Delta Premium Select cabin.
What is no? Pets in cabin are not permitted in the Delta Premium Select cabin due to the limited space - no kennels. Exclusive of Service Animals (SVAN).
True or False: UMNR is optional for ages 15-17 years old.
What is true?
What are the corresponding ticket designators for Regional and Global Upgrade Certificates?
What is GUC: PU590 RUC: PU591?
Customers may check-in at the departure gate no more than __ hour (domestic) prior to scheduled departure.
What is 1 hour?
Are Delta Main Basic fares eligible for the first bag wavier if the passenger is a eligible SkyMiles Credit Card from American Express .
What is yes? Delta Main Basic fares are eligible for the first bag wavier
True or False : The Medical Emergency Fare is offered for just Domestic destinations.
What is the False. Medical emergency fare will be offered for domestic and international destinations ?
Are you able to make Legal Name changes on DL (006) travel agency issued tickets ?
What is no. It is not permitted.
If the customer is entitled to a free change, the following instances qualify as an even exchange:
What is
What are the recommended dimensions for a Carry-on bag?
What is 22" L x 14" H x 9" W or 56cm L x 36cm H x 23cm W
When will Skymiles Marketplace be back up?
What is SkyMiles Marketplace is down indefinitely.
If a customer has more than five gift cards, who do you contact/call?
What is contact GTS for assistance ?
If booking space for an armed officer, who do you contact?
What is contact Customer Experience Support (CES) ?
True or False: Customers confirmed into Delta Premium Select via GUC/RUC will be eligible for an upgrade into Delta One within 24 hours of departure.
What is True. Customers confirmed into Delta Premium Select via GUC/RUC will be eligible for an upgrade into Delta One within 24 hours of departure and will automatically be added to the Airport Standby List (ASL) without any additional action required from the customer or the Res specialist in most markets
Is Same-Day Standby available when Same-Day Confirmed is offered?
What is no?
True or False: Reservations may book itineraries for Members with suspended accounts.
What is true?
Customers can use a SkyMiles Mileage Upgrade Award to upgrade their ______________ ticket using a fixed amount of miles.
What is International Revenue?
Delta will not accept more than a ____ day supply of dialysis liquid (3 days = 150lbs of dialysis fluid per customer).
What is 3 days ?= 150lbs of dialysis fluid per customer.
For flights out of Paris (CDG) and Amsterdam (AMS), Medallion Members will not be able to select an upgrade or change seats within the seat map beginning _____ hours prior to departure.
What is 48 hours prior?
Customers must check their baggage for a international itinerary ___ minutes prior to depature.
What is 60 minutes prior to scheduled departure?
To participate in SkyMiles Experiences, you must be a Delta SkyMiles Member, _____ years or older, and must reside in the 50 United States and the District of Columbia.
What is age 18 years or older?