Shopping and Booking
Will a pax receive a credit if they cancel a mileage ticket?
What is mileage tickets are fully refundable?
How many kennels can one pax carry on an aircraft?
What is only 1 kennel per customer may be carried on the aircraft?
Can one person be booked on a companion certificate?
What is No, 2 people need to be on the reservation.
What does IROP mean?
What is Irregular Operation?
When are pax able to check in for flt either virtually or at ticket counter?
Passengers may check-in at the ticket counter no more than twenty-four (24) hours prior to scheduled departure.
What is the number of people you as an agent can book in AXIS?
What is 9 people?
What is the SSR code for Vegetarian Pure/Vegan ?
What is the VGML ?
Do we accept emotional support animals complimentary?
What is no, Delta no longer accepts Emotional support animals?
How much is the first checked baggage fee?
What is $30?
Can international travel UMNR fees be collected over the phone?
What is international travel UMNR fees cannot be collected over the phone by RES.
Can a pax book a companion certificate trip after the certificate expiration date?
What is travel must be completed by certificates expiration date
How many UMNR's can travel under one fee?
What is the maximum of 4 UMNRs may travel on one fee?
Are segways permitted on board?
What is it depends?
Are we allowed to take baggage fees over the phone?
What is no, fees can only be processed online after check-in or at the airport?
Checked baggage cannot be accepted more than __ hours in advance?
What is more than 6 hours in advance?
When is a BE ticket refundable?
What is RFC (Risk-Free Cancellation)?
Are wheelchairs a GUARANTEED service?
What is wheelchair service is guaranteed to customers with disabilities requesting assistance.
When a customer advises a Delta specialist of their PNUT allergy, can we guarantee a peanut free flight?
What is we cannot guarantee a peanut-free flight?
What is a weight limit for a carry-on bag?
What is there is no weight limit?
What is the program called when customers are automatically rebooked due to cancellations under IROP?
What is Viper?
What is the highest booking class of service for main cabin?
What is "Y" class ?
What is the MAXIMUM baggage allowance per pax for Delta operated flights and Delta Shuttle?
What is up to 10 bags may be checked per passenger on flights operated by Delta or Delta Shuttle?
What are the eligible ticket stocks for an Mileage Upgrade Award travel?
What is 006, 074, and 057?
Where is the Sky club located in LGA airport?
What is Terminal C, to the left of the security checkpoint exit ?
Are RES specialists able to offer or promise meals and hotel accommodations?
What is Res specialists cannot offer or promise meals and hotel accommodations?