DRIVERS
Caller refuses to add child on her policy. Is that ok?
What is Driver Status?
The VIN on XXX vehicle is not going through. What should I do?
What is VIN?
On a boat policy, are oil spills covered?
What is Liability?
Why is customer in Pre Binding Verification (PBV) and can it be sold now?
What is PBV?
Caller is calling from California and already has a Homesite renter’s insurance policy. Does the customer qualify for a multi-policy discount?
What is Multi-Policy Discount?
Insured advised he is not at fault for an accident that the POS is showing him/her at fault for. How do I code this and what, if anything, should I direct customer to do?
What is CLUE?
Caller stated that they deliver newspapers. Can you write the policy?
What is Vehicle Use?
I’m trying to add comprehensive and collision to scooter that is not listed in the dropdown menu however the system will not let me, why?
What is Liability Only?
Sales rep is trying to find solution summary examples to use for PSP for someone that had a bad claims experience. Where can they go for advice on claims?
What is Features & Benefits?
Caller is needing a rewrite on an auto policy that was canceled with us 2 weeks ago. On that former policy it was canceled before he e-signed his policy documents online. Is the caller still eligible for the e-sign discount?
What is e-fulfillment?
Can accident forgiveness be honored on a rewrite for a policy?
What is Accident Forgiveness?
Why can we not add comprehensive and Collison to a vehicle?
What is Comprehensive/Collision?
Caller lives in Florida and is wanting to insure a golf cart to be used on normal streets and it cannot go over 20 MPH. Can we insure that Golf Cart?
What is Golf Carts?
Interpreter calls sales rep and states that customer are unable to communicate verbally by phone. What do you do?
What is TDD?
The caller discloses that he/she does not currently have auto insurance, but he/she is listed as a driver on their parents policy. Do we grant a continuous insurance discount?
What is continuous Insurance Discount?
Caller does not wish to have their Credit ordered.
What is SSN?
Customer has a F450. Do I use a stated amount for a model in 2005?
What is Stated Amount?
Caller wants an Agreed Value Settlement Option for physical damage on their new Travel Trailer. Our quoting system recommends the value of the vehicle at 40,000 and upon asking what the market value is, the caller says 50,000. Can we sell an agreed value policy to them?
What is Agreed Value?
Caller stated that he/she wants to be removed from Progressives direct mailing list ONLY.
What is Direct Mail?
PNI is asking why they do not have a Good Student discount on their quote for the state of Minnesota. He/She mentions that they have 4.0 GPA.
What is Good Student Discount?
Insured advised that he is married however, his spouse is disabled and does not want to add her. Is it ok to not list her?
What is Marital Status?
I could not access the customer’s zip code. What do I do?
What is Auto Zip Code Edit Procedures?
Caller wants a Full-time RV package and wants to protect their personal belongings in the RV and some that are in a storage unit. Would we be able to cover that on the RV policy?
What is Replacement Cost Personal Effects?
Customer gave strong buying signals and indicates to buy within a week and a half. Should you own the call?
What is Own the Call?
When asked about an AEB system, caller stated that they just had one installed by a mechanic a week ago. Are they qualified for the Smart Technology Discount?
What is Smart Technology Discount?