Roles
Trust Documents
Tools
SNT Department
This Means This
100

The role of the person with a disability

What is a Beneficiary?

100

This document guides the PSNT administration

What is a Master Trust Agreement?

100

The recurring meeting for a general knowledge check on how pooled trusts operate.

What is Trust Talk Tuesday?

100

Client traffic control.

What is a Client Coordinator?

100

If you hear "I need a copy of the trust", you are providing this to the requester.

What is a Master and Joinder Agreement?

200

The role of the person who establishes a trust

What is a Grantor?

200

This document is customized for the beneficiary when they are joining a pooled special needs trust

What is a Joinder Agreement?

200

The folder where you'll find most documents that would be needed when sending general information to families.

What is Most Used Documents?

200

This person provides support to potential and recently established clients.

Who is Caroline Girgenti?

200

If you hear from a Grantor that a listed Primary Representative died, you're drafting this document.

What is an Amendment?

300

This is the person set to receive the balance of the trust after the beneficiary dies.

What is a Remainder Beneficiary?

300

This document needs revising when updating a mailing address for where to send a tax letter

What is an Account Statements Form?

300

The initials before @keybank.com where we send questions to our partners for assistance.

What is NPS?

300

The role of the staff person who oversees all things disbursements

What is an Account Manager?

300

A trust is considered [blank] which is why "I want to close the account and get my money back" is not possible.

What is irrevocable?

400

The role of the entity or person managing trust assets

What is a Trustee?

400

The document used to update addresses, phone numbers, or email addresses on someone named within a JA.

What is a Contact Update form?

400

The place we should direct families when they asked if we recorded a recent webinar.

What is our YouTube Channel?

400

The "IF" in Grace's Account Coordinator role stands for these two words.

What is "Incoming Funds"?

400

If you hear a family complaining about a tax fee charged in June, this document clarifies why a fee was applied.

What is a Tax Letter?
500

The role of the entity overseeing day to day administration of a PSNT

What is a Trust Manager/Trust Administrator?

500

This document is the PSNT equivalent of a letter of intent.

What is a Trust Plan?

500

The online portal used for clients to access their account activity.

What is Client View?

500

The board that oversees our pooled trust program is commonly known by this name.

What is The Foundation?

500

A decanted trust implies a legal process of completing the following action.

What is moving an existing trust into another trust?