Did you know....

Wonderful World of iCloud

100

This article directs you how to upgrade iCloud storage.

HT201238

200

This keeps photos and videos up to date on all devices signed in with the same Apple ID

iCloud Photos

300

All iCloud accounts come with 5GB of free storage.

iCloud Storage

400

Comes with every iCloud account created

iCloud Mail

500

You need a ___________ Code to recover your iCloud Keychain.

iCloud Security 

Security Types

100

This Security type has

• One security question
• No rescue email option
• Birth date on file might not have the year

Legacy

200

This security type

• No security questions
• Requires verification code
• Offers a recovery key option to bypass the verification code if a trusted device or phone number is unavailable

2 Step Verification 

300

What security type makes the customer to sign in at appleid.apple.com to change their security type to secondary authentificaiton?

Legacy

400

This Security type has

• Three security questions
• Rescue email option

Secondary 

500

This security type has...

• No security questions
• Requires verification code
• Offers alternative verification code delivery methods if the code isn't received
• A recovery key option for regaining account access (for only some accounts)

2 Factor 

Logging

100

When logging a case what 3 things should match the case?

Symptom title, Issue, and Notes.

200

When answering the trigger questions in iLog, the trigger answer unknown means?

It means that the customer doesn't know, not the advisor.

300

What is the definition for not content related and when do you use it?

You've confirmed that the customer's request isn't associated with content.

400

A caller calls in and tells you that they aren't able to see their store credit balance. How would you classify this case?

Affected Product:

Component:

Issue:

Affected Product: iTunes Store

Component: Billing & Buying

Issue: Store credit balance 

500

What article tells you how to log a lost or stolen device?

CP63