General knowledge 1
General knowledge 2
General knowledge 3
General knowledge 4
General knowledge 5
General knowledge 6
General knowledge 7
general knowledge 8
general knowledge 9
100
What’s our slogan?
Wake up your senses with a coffee on a click!
100
Name at least 3 key principles from our CUSTOMER SERVICE POLICY
Customer Centered Approach, Timely and Transparent Communication, Continuous Improvement, What We Aim to Achieve, Your Role
100
In the procedure for defective, expired product or defective packaging. What is the first situation customer service representatives can face?
Customers contact agents at the moment in which the delivery personnel are at the customer's door.
100
What animal’s milk is pink?
Hippopotamus
100
Which language has the most words (according to dictionary entries)?
English, 200,000 words
100
Triple points
What is the only bird that can fly backwards
hummingbird
100
What year did Facebook launch?
2004
100
What is this flag
Albania
100
What was the score of the tigers vs eels game
17-16 TIGERS WIN!!!!!!!
300
Name at least 3 values of our Company
High process standard, Integrity, Global Citizenship, Sustainability, Empowerment, Respect, Innovation, Community, Education, Passion, Impact Measurement.
300
Triple points
What is our philosophy focused on?
Our philosophy is focused on understanding each customer's individual needs and exceeding their expectations.
300
Double points
We have 4 procedures established in our company, mention them.
1.Wrong package. 2.Process Refund or Replacement. 3. Missing object. 4. Procedure for defective, expired product or defective packaging
300
In the first situation from Procedure for defective, expired product or defective packaging. What is the second step customer service representative must communicate the customer?
Second step: inform the customer about the free replacement or refund.
300
What is the chemical symbol for silver?
Ag
300
Which country has a red flag with a yellow star in the middle?
Vietnam
300
What's the national animal of Australia?
Kangaroo.
300
What is this flag
Equador
300
How many teams are currently joint first place after the latest NRL round
6
500
What do our services include?
Our services include marketing and promotion on social networks
500
What is our company responsible for?
Our company is responsible for contacting both small and large producers of specialty coffees
500
Mention the call flow in order from the GENERAL PROTOCOL
1.Friendly greetings 2.Authentication. 3.Identify the Issue. 4.Be Understanding. 5.Get to troubleshooting. 6.Recap. 7.Branding
500
In the first situation from the procedure for defective, expired product or defective packaging. What is the first step customer must follow?
Customer must not accept the product.
500
Until 1923, what was the Turkish city of Istanbul called?
Constantinople
500
What is the only land animal that cannot jump?
Elephant
500
Who was the first person to walk on the moon?
Neil Armstrong
500
What is this flag (must name the 2 countries)
Chad/Romania
500
What is the only team not to win a game this NRL season so far
Titans