TECH
Action performed in a browser to delete pieces of the site, so that it can display the files stored in its cache much faster than it can pull fresh files from a server.
a) Restarting the computer
b) Clear cache & cookies
c) Uninstall the browser
b) Clear cache & cookies
Steps to take to reset billing dates in Aria
a) Change account status, Permanent, Active
b) Change account status, Active, Permanent
c) Change account status, Inactive, Active
a) Change account status, Permanent, Active
It is normal to see no data in grayed-out sections of reports if the social network was not added or was disconnected during the selected time frame.
a) True
b) False
a) True
What is the name of the latest (Jan & Feb 2023) Professional Plan price increase Project?
a) Project NOS 2.1
b) Project NOS 3.1
c) Project NOS 3.0
c) Project NOS 3.0
How many members does the band BTS have?
a) 9
b) 11
c) 7
c) 7
Action performed to identify if the issue is localized to the user’s account.
a) Recreate issue on your test accounts
b) Ask the user to try at a different time
c) Transfer to Tier 2
a) Recreate issue on your test accounts
You can search accounts in Aria by…
a) Email address, last 4 of Credit card, amount charged
b) Amount charged, last name, email address
c) Last name, account number, email address
c) Last name, account number, email address
How can you check if a social network was temporarily disconnected for Analytics?
a) Go into Hootsuite Dashboard and check if any Social Network shows as “Disconnected”
b) Go into Measure admin, look up the user, and review disconnections under “Feed History” for the Social Network
c) Look up the user in Admin tools, Social Networks and check if it shows disconnected.
b) Go into Measure admin, look up the user, and review disconnections under “Feed History” for the Social Network
What is the Zendesk tag for the latest (Jan & Feb 2023) Professional Plan price increase tickets?
a) ProPriceIncrease_Q12023
b) ProfessionalPriceIncrease_Q12023
c) ProfessionalPriceIncrease_Q42023
b) ProfessionalPriceIncrease_Q12023
Which tool is used to process a refund of an AdEspresso subscription?
a) AdEspresso Admin Tools
b) Aria
c) AdEspresso Aria
a) AdEspresso Admin Tools
Add to the end of your Zendesk search to find recent, open bugs.
a) ticket_type:problem order_by:updated_at sort:desc
b) ticket_type:problem order_by:updated_at sort:desc status:open
c) ticket_type:problem order_by:updated_at sort:desc status:solved
b) ticket_type:problem order_by:updated_at sort:desc status:open
When a user with a billing address in Norway reaches stating they have a tax exempt ID we must…
a) Instruct the user to add it manually within the Hootsuite Dashboard
b) Ask the user to provide us their tax exempt certificate in PDF format
c) Request their tax exempt ID and flag their account tax exempt in Aria
a) Instruct the user to add it manually within the Hootsuite Dashboard
IGB - Which Analytics metric definition is? “The number of likes, comments, and saves received by all your photo, video, carousel, and reel posts.”
a) Post reach
b) There’s no metric under that definition
c) Post engagement
c) Post engagement
When will the latest (Jan & Feb 2023) Professional Plan price increase take effect and how much will it be in USD?
a) March 1st, 2023 - $1,188
b) March 31st, 2023 - $1,108
c) March 31st, 2023 - $1,188
a) March 1st, 2023 - $1,188
Is "Bashful" the name of one of the seven dwarfs in Snow White?
a) TRUE
b) FALSE
a) TRUE
Current list of all officially supported browsers;
a) Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge
b) Google Chrome, Apple Safari, Microsoft Edge
c) Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge + Beta versions
a) Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge
An account will be temporarily de-provisioned due to non-payment after…
a) 15 days and 3 failed payment attempts
b) 30 days and 3 failed payment attempts
c) 45 days and 3 failed payment attempts
c) 45 days and 3 failed payment attempts
YT - Which Analytics metric definition is? “The time your audience spent watching your video uninterrupted”
a) There’s no metric under that definition
b) Video watch time
c) Total watch time
a) There’s no metric under that definition
What were the dates for the 1st and 2nd latest (Jan & Feb 2023) Professional Plan price increase email notifications?
a) 1st emails: Jan 12th & Jan 17th 2023
2nd emails: Feb 12th & Feb 17th 2023
b) 1st emails: Jan 25th & Jan 30th 2023
2nd emails: Feb 15th & Feb 21st 2023
c) 1st emails: Jan 22th & Jan 29th 2023
2nd emails: Feb 15th & Feb 20tH 2023
b) 1st emails: Jan 25th & Jan 30th 2023
2nd emails: Feb 15th & Feb 21st 2023
When is the MXC Support Kick Off?
a) March 16th
b) March 17th
c) March 15th
a) March 16th
When was Facebook Private Message Stream deprecated from production?
a) it wasn't, it's still available
b) Nov 2, 2022
c) Aug 8, 2023
b) Nov 2, 2022
What is the price for the "Synapview" app for a Professional Plan user?
a) it's free
b) $7.99
c) $5.99
b) $7.99
How long is the maximum we can backfill TikTok Business Page-level metrics?
a) 28 days
b) 12 months
c) 59 days
c) 59 days
What is the name of the "intent" middle plan created from the Freemuim campaigns?
a) Mini Pro
b) Free +
c) Essentials
c) Essentials
How many social network accounts can a Team3S user add under Competitors Watchlist - Benchmarking?
a) 2
b) 5
c) 3
a) 2