Maintenance Fees
Name the article where you can find the link to the "Maintenance Fee Sample Statement and Budget"
VSE Maintenance Fee Billing Cycles, Due Dates, and Invoices
What are the check in days when Owners book an HRRP using their Week?
Friday, Saturday or Sunday
* Note: LTR has Sunday check-ins only
KA: VSE Weeks Book an HRRP Reservation
Name the article that you would pull up if you have questions about the Cancelation Policy for a Westin Aventuras Owner
VSE Non-VSN Points Cancel Policy
Name the article where you can find the following information:
One of the rules to borrow StarOptions is that is required to collect prepayment of Maintenance Fees
VSE Borrow StarOptions
What is the Queue you will need to assign a case if an Owner requests to have a call back from a Supervisor?
Resolution Services Queue
TMVC Supervisor Contact Requests
What is the name of the Widget where the Owners can make their Maintenance Fee payments online?
Owners Association
KA: VSE Website Widgets
What is the Vistana Cancelation Policy?
StarOptions will not be restricted if Owners cancel 61 days or more from the arrival date
If Owners cancel/modify a reservation 60 days or less from the check in date, the StarOptions will have restrictions
KA VSE Cancel Policy
Name the article where you can find all the links to the Non-VSN Products?
VSE Non-VSN Articles
How far in advance a Select and Chairman owner can convert their VOIs?
Both can convert their VOIs as early as October 1st the year prior
KA: VSE Weeks Conversion to Marriott Bonvoy Points / VSE Points Conversion to Marriott Bonvoy Points
Name the article you would need to open when assisting an Owner to create their online profile.
VSE Register and Connect an Ownership on Vistana.com
Before waiving a late fee we need to verify eligibility:
1. Only current year fees can be waived
2. Check that a fee waiver hasn't been done in the previous 2 years
3. And...
Check if a Lien hasn't been filed already
KA: VSE Maintenance Fee Waive Late Fee and Interest
What's the StarOptions value for a Friday night at the Sheraton Kauai Resort in a 1 Bedroom villa in April?
16,200 StarOptions
StarOptions Chart Excel Sheet
A non-VSN Sheraton Broadway Resort Owner Plantation Phase can split their week within the ______ booking window
60 days
KA VSE Non-VSN Sheraton Broadway Resort
Double Points
1. What is the information you need to add in the Payment Notes when completing a Late Assignment?
2. True or False: Late Assignment can be requested for up to two years previous of the current year
1. Contract number / Week or Package number / Interval Account number
2. False, it is for the previous calendar year only
KA: VSE Interval Late Assignment
What are the different incentives that are offered to must Owners when purchasing a new VOI?
1. Marriott Bonvoy Points
2. Bonus StarOptions
3. HOA Credit
4. Resort Certificates
KA: VSE First Day Benefits (FDB) General Information
What are the Vistana properties that may receive the option of a payment plan?
1. Sheraton Steamboat
2. Sheraton Lakeside Terrace
3. Sheraton Mountain Vista
4. The Westin Riverfront
KA: VSE Maintenance Fee Colorado Payment Plan
Double Points:
1. How far in advance can an Owner place a Waitlist?
2. What Owners are eligible to set a Waitlist?
1. Eight months in advance
2. Presidential and Chairman Owners
KA: VSE Waitlist General Information
What are the dual affiliated properties for External Exchange with RCI or Interval International?
1. Sheraton Vistana Resort
2. Vistana Beach Club
3. Sheraton Broadway Resort (Myrtle Phase)
4. Sheraton Desert Oasis
5. Sheraton Lakeside Terrace
KA: VSE Dual Affiliated for Exchange
What is the information you need to advise the Owner when completing an Election?
1. Final transaction
2. Owners will receive an email confirmation of this transaction
3. Club Points received must follow all applicable usage rules and deadlines
KA: VSE Provide Information to the Owner
Double Points
List the different Marriott Bonvoy loyalty points packages that Owners can purchase when they purchase a new VOI and what is the deadline to purchase them.
1. 330,000 points for $2,275.00
2. 270,000 points for $1,875.00
3. 150,000 points for $1,075.00
4. 90,000 points for $675.00
Deadline: December 15 of first year of occupancy
KA: VSE Marriott Bonvoy Promo Points
What are the four main statuses of the Owner’s Maintenance Fees?
1. Estimated Optional
2. Optional
3. Required
4. Denial of Usage
KA: VSE Maintenance Fee Payment General / VSE Maintenance Fee Payment Current Year Information
What are the weeks within the Gold season for Harborside Resort
Weeks 18-34 and 47-49
KA: VSE Weeks in Season Owned
What is the Home Options Value for a full week in January for a 1 Bedroom at the Sheraton Desert Oasis (SFX)?
67,100 Home Options
Home Options Chart
What makes an Owner not eligible to request Resort Credits?
1. Any non-VSN Owner (Points or Weeks)
2. Any VOI purchased through an unauthorized resale
3. Any VOI purchased through an HOA resale
4. VOIs that are in Denial of Use status
KA: VSE Resort Credit General Information
Provide the following contact information:
1. Portfolio Services - Maintenance Fees phone number
2. Loan Servicing Team email
3. Cash reservations for Harborside Resort phone number
1. 407-393-9307
2. finance.ops@mvwc.com
3. 800-ATLANTIS / 800-285-2684
KA: VSE Commonly Used Contacts