Sales & Support
What are the names of our two regionals?
Katie B & David V
Why would you opt a seller into a Combine Decision Call?
What are the two options for Decision Calls?
SD - Phone Call
Listing/ ODBO - Video
CEP
Consumer Experience Partner
What is your customer facing email platform?
Who is the head of Consumer Sales & Support (our specific lane)?
Mike Wendell
Are all customers eligible for a combine decision call to go over our listing products?
No, sellers have to be in an LwOD eligible market
What is the process (assuming the seller doesn't want to hear about listing)?
OR / VA
Option Review / Virtual Assessment
We call and text from this system
Twilio
What four types of customers does our Sales & Support Org work with?
Buyers, Sellers, Agents & Visitors
What is the method a combined decision call is held?
It is a video call
What if a seller is in a LwOD market but doesn't care about listing (they just want to Sell Direct) what does their decision call look like?
Phone call for their Offer follow-up call
DC / LA
Decision Call / Listing Appointment
This system is where we will have/host our video calls (OR/VA, DC/LA)
Zoom
Who is the VP of Sales & Support?
Shannon Hodges
In a Combine Decision Call, if a seller wants to list with opendoor instead of selling direct. What is the next step?
Hand off to the LME (Local Market Expert) to work with the customer
What are the four goals of an OR/VA?
Learn about their motivation
Explain products
Virtually tour their home
4. Move them to next steps
LwOD, SD, EA
Listing with Opendoor
Sell Direct
Exterior Assessment
This system keeps track of our properties, tasks, missed comms etc.
Admin