Random
How many unexcused tardies in a MONTH do you receive a corrective action?
3
True or False. If you leave early, you can submit documentation and leave.
What is False ( you must wait for approval)
" Im having a issue verifying my identity"
What is RIDP
Where can you find the history for APTC?
What is Enrollment tab, show premium history
I received a notice
Look in the inbox
What is our attendance hotline contact number?
what is 877-243-0464
True or False, you can submit disposition before completing the Data collection form?
What is False.
" I need help selecting a plan, who can assist me?"
What is a Agent/Broker
Where can we find the customer's eligibility start date as well as their event and date?
What is applications tab.
Carrier show an issue with plan.
Check enrollment, additional information and premium history.
How can we see our scores from QA?
What is Scorebuddy
True or False, We can only make changes to the application while the customer is on the line.
What is True
" You need to fix my insurance, it should be active but the carrier stated its not, I can not go to the doctor and this is a problem, you need to do your job!"
What is a angry customer
Where can we find the enrollment 834.
What is account activity tab
I received a MA denial and my plan was termed.
possible Medicaid assessment is or was taking place.
What is the Language Line number?
What is 833-651-0434
True or False, If a customer is having issues with creating a password, they are experiencing a tech issue.
What is False.
What happens when you have failed to authenticate a account 3 times?
Written warning with 1 day suspension.
Where do we notate if log a call do not work.
What is the Account Notes History tab.
I am unable to shop for a plan
QLE/SEP issues
These items should always be visible on your 2 screens. Script, Max, Teams, Notepad, screen pop and _____.
What is GA procedures.
True or False, we need to verify the customer first name, Last name and zip code for RIDP.
False
This customer wants to talk to someone hire up and will not give you a chance to speak. " Put your supervisor on the line now! You cant even do what I'm asking of you!"
What is a Sup Request
Where can we find the customer eligibility information that was sent to them.
The Inbox tab
Losing savings or coverage
Look at application tab to see if they ROP.