Porting
Rebuttals
Promotions
Compliance
Problem Solving
100

two things you need to port 

What is the account number and transfer pin

100

dont want to trade in 

what is tiered offer

100

qualifies for appreciation 

Who are first responders, military, teachers, nurses/physicians?

100

talk to everybody

What is LOAS

100

picture of id 

What is manual authentication?

200

optimum transfer pin

What is call 611?

200

Gotta talk with the wife

What is Just checking

200

port + new phone

What is $350 giftcard?

200

TM3 text

What is refresh Telemapper.

200

Doesn’t know previous carrier login

What is reset password?

300

cancel a port 

who is AT&T porting dept

300

No time right now

What is takes 5 minutes

300

S25 fe price

What is 5.99 /mo

300

check in time on Saturday 

What is 9:45am

300

Don’t know how to solve

What is call your leader? 

400

number lock + T-Mobile 

What is manage add-ons?

400

Family member + different states

What is switch when activate?

400
I have an IPhone 6

What is iPhone 17, 350$ off.

400

Churn 

What is PACT?

400

Credit lock

What is unfreeze credit borough ?

500

tmobile business +transfer pin

What is transfer pin per line?

500

Pay less 

What is building value?

500

IPAD + not paid off 

What is upsell?

500

Customer complaint

What is call the hotline?

500

AR Review 

What is CCC?