KYC
What are the 2 types of KYC Verification?
Electronic and Manual
What methods can we clear by?
Name, DOB & Loc
What methods do we clear by?
Name, DOB or Occupation + PEP CQ
(+20 bonus if: All different types of google searches)
How do we know why the transaction was sidelined?
Risk Rule / Kount
What counties do we run RK for?
US and CAN
What's the minimum accepted VIMM results for a POI to be accepted?
Minimum 7 Clear, 2 N/A
Recipient Match. What are the 3 steps to attempt to clear it?
1. Look for ID on account or Linked
2. Look for CQ on account or Linked
3. Call if 3rd contact
Recipient Match: Recipient name closely matches/matches with the PEP
Call to obtain answers to the following questions:
Relationship with the specific recipient.
Purpose of sending.
Occupation of the recipient.
What are the 2 types of risks reviews we conduct?
Fraud
Compliance
What amount triggers RK for US and CAN?
3k US
1k CAN
(+20 if mentions within 24h)
Name 3 Accepted POIs
All types of Passports
All types of Visas (except J1 Visa)
Foreign Driver’s License
Permanent Resident Cards
Permanent Resident Card
Employment Authorization Card
Philippine-issued Social Security Services (SSS)
Card or UMID (Unified Multi-Purpose ID)
Mexican Voter's ID
Foreign Government National ID
Check if the name on the payment instrument matches the sender’s name on the Remitly account.
IDs in non-English language / Non-Latin language
For Chinese Character recipient names added by the customer, Google Translate may be utilized
When a customer submits an ID in non-english, follow the guidelines from How do I Request Language Support?
What are the 4 fraud types we review for?
Identity
ATO
PPO
Scam
What are the options to pass US?
SSN/ITIN/TIN
Passport or Government issues ID
POI and POA
Name 3 accepted POAs
Utility bills
Insurance bills
Pay stubBank Statements
Billing Statements
Welcome letter
Lease agreements
Pay check
Official piece of mail
Recipient match. You notice the Recipient and Sender have the same name, what do you do?
1. Check CQ for NOR
2. Confirm with Cx if self
3. Treat as Sender or Recipient based on answer
Confirmed PEP for all other Send Corridor process
A valid ID
A complete copy of a Bank Statement
What is your relationship with the recipient?
Why are you sending it to the recipient?
What is your Source of Funds?
What is your source of wealth?
A Compliance or Policy review helps you:
Verify the customer’s identity meets our compliance and policy criteria.
Identify account behavior that indicates policy violations
Identify account behavior that indicates unwanted activity
Commonalities between RK US and CAN?
KYC Pass
No dups
You receive a Venezuelan passport, what should you do?
Expired, no more than 10 years
What is the main reason for sending through us?
What is your relationship with the recipient?
Are you employed by the Government of Venezuela?
STAR
If the name on CRM has a unique name/s that is not present on the recipient ID submitted, What do you do?
clarify with the customer and amend the transaction accordingly so the name on CRM and ID will match.
Questions required for UK PEP Review?
What is your current occupation & title?
What is your relationship with the recipient?
Why are you sending it to the recipient?
Tools for Payment Profile Ownership?
Other cards: 3DS
Bank Account: ABBA + Lexis Nexis
What are the 6 CQ for CAN?
PEP?
What industry do you work in?
What is your job role?
What is your annual income?