Chase Call Servicing
What is a key component of customer loyalty. As a Chase partner, we must promote and reinforce the reward brand when speaking with a caller.
Branding is a key component of customer loyalty. As a Chase partner, we must promote and reinforce the reward brand when speaking with a caller.
Chase _____ Rewards is one of a few programs that allow customers to redeem points or purchase multiple travel options including air, car, hotel, cruise and tour, and activities.
Chase Ultimate Rewards is one of a few programs that allow customers to redeem points or purchase multiple travel options including air, car, hotel, cruise and tour, and activities.
What is the box in MAUI will contain up to 7 names, however there may still be additional authorized users that do not display
The Authorized Redeemer box in MAUI will contain up to 7 names, however there may still be additional authorized users that do not display
Chase Experiences – (Serviced by which Department)
Chase Experiences – (Serviced by Cardmember Services)
Which Chase card will not display the Authorized Redeemers
Chase debit cards will not display the Authorized Redeemers
Value .01 Cardmembers - are Freedom, Ink, Sapphire, etc. True or False
True
If the caller cannot pass verification by providing the account number and zip code, assistance can only be given for existing reservations within __ days of start of trip or any time after the trip has started.
If the caller cannot pass verification by providing the account number and zip code, assistance can only be given for existing reservations within __ days of start of trip or any time after the trip has started.
Value .0125 Cardmembers- 80x multiplier – Customer points are redeemed at a rate of $.0125 per point
True or False
True
Point Balance Discrepancy-If the point balance provided is different than the cardmember states they have, please connect the cardmember to _____ for assistance.
Point Balance Discrepancy-If the point balance provided is different than the cardmember states they have, please connect the cardmember to Chase Cardmember Services for assistance
Desk that fulfills Experiential and Services for all VIP – JP Morgan Reserve and JP Morgan Select cardmembers.
Concierge fulfills Experiential and Services for all VIP – JP Morgan Reserve and JP Morgan Select cardmembers.