Recruitment & Retention
The person ULTIMATELY responsible for Recruitment
Who is the Administrator?
Who designates staff to conduct Care Concierge Rounds & collects and reviews results of rounds?
Who is the Administrator
How many clinical meeting should you have per day?
What is two (am/pm)
When do we start an investigation?
What is as soon as we identify an event has occurred.
When does pre-employment paperwork get completed?
What is prior to first day of orientation
The people ULTIMATELY responsible for Retention
Who is the NHA and DON?
How often should you see each resident on you assigned Care Concierge Rounds?
What is at least weekly.
Who attends clinical meeting?
What is The IDT team attends both am/pm meeting
What are the approved forms to document an event has occurred?
What is PCC risk management, witness statement forms, and investigation worksheet.
What are the 4 C's building blocks of orientation?
What is Compliance: Teaching employees basic legal and policy-related rules and regulations.
Clarification: Ensuring that employees understand their new jobs and all related expectations
Culture: Providing employees with a sense of organizational norms— both formal and informal.
Connection: Vital interpersonal relationships and information networks that new employees must establish.
The time frame new applicants should be responded to each time they communicate with the facility
What is the desired out come of Care Concierge Rounds?
What is serve as a relationship building/customer service program as well as an internal process audit to ensure our residents, families and staff receive the highest customer care in a clean, caring environment
What is the purpose of clinical meeting?
a. Review compliance for prior 24-hours
b. Identify resident specific issues that need multidisciplinary follow-up
c. Read nurses notes to team
What is identify resident specific issues that need multidisciplinary follow-up
Name an Imperial process when an event is a near miss event and/or is an allegation of abuse, and/or results in an injury to a resident and/or staff.
What is Immediate Notification Call
Name ways good onboarding = good retention rates?
What is higher job satisfaction, organizational commitment, lower turnover, higher performance levels, career effectiveness, lowered stress
3 minimally monthly expected employee appreciation happenings
What is Employee of the month, (2 from the following: food giveaway, one-on-one recognition, group fun, theme day)?
What happens when there is an issue identified on Care Concierge Rounds?
What is the assigned staff will follow-up on any observed or identified issues or concerns until resolution.
Who runs clinical meeting?
Who is The NHA and or DON. Both need to be present
What constitutes an event?
What is an event that does or may cause harm:A traumatic event-example-fall, bruise, skin tear, wound development, etc
An event which has potential to cause harm –example-elopement, allegation of abuse
What are some of the great ways to make good first impressions for orientees?
What is Smile, remain friendly and supportive.
Day one is the employee’s first impression, so let’s make it a great one!
Enthusiasm is contagious! Use the warm welcome as an opportunity to get the new employee excited about their new role with the organization.
Involve current employees in the warm welcome process. Encourage positive, supportive behavior.
Be prepared & organized for each new employee
What are our employees?
How do we ensure ordered devices, services, etc are in place during our observations with Care Concierge Rounds?
What is in an effort to ensure residents are observed with appropriate devices please print visual kardex when observing resident to use as reference for ordered sevices, etc.
When should assigned follow-up be completed?
What is by afternoon clinical meeting unless there is an extraordinary situation that does not allow it to happen. In that case by the following morning.
What are the main 3 reasons we investigate?
What is to rule out abuse or neglect, we are required by law, to identify root cause and attempt inventions to prevent reoccurrence.
What are ways to wrap up each day of orientation?
What is Host a Q&A Session to answer all questions.
Ensure your new hire checklist is complete and all items have been reviewed.
Prepare your new employees for the Relias by providing instructions and guiding them through the process.