Apple ID
What Apple Security types require Security Questions?
Simple(legacy); Simple(Secondary Authentication)
Porter wants to learn more about iTunes Match. Porter is concerned that his music library might exceed the iCloud Music library storage amount. How can you help Porter?
What is inform Porter that he can have up to 100,000 songs matched in his music library. If Porter purchased any music from the iTunes Store, then those songs do not count towards the limit
This section of Core allows you to view the customer row and additional rows for research
What is the Side Bar
This KnowledgeBase Article instructs the advisors on their scope of support with iCloud storage billing issues.
What is CP400462 iCloud Storage and iCloud+ Billing Issues
Which Apple ID Security Types do not require Security Questions?
What is Simple; Two-Step Verification; Two-Factor Authentication
Ted is attempting to purchase an app from the App Store. Ted sees this message on his iPad: “This Apple ID has been disabled for security reasons.” The iCloud Support App tool shows that the Apple ID has been disabled. Which AppleCare group supports Ted's issue?
Who are Media Services Support Advisors
This information is available in the Emerging Issues Section of Dashboard?
What is Site Support Engineering notes from the past 90 days.
This KnowledgeBase Article instructs Advisors their scope of support for Apple Media Services?
What is CP401079 Apple Media Services Scope of Support
In which section of the Apple ID account page at appleid.apple.com do you generate an app-specific password?
What is the Sign-In and Security Section
Which Apple Media Service allows the customer to bundle their iCloud+ Storage?
What is Apple One
This Core feature allows you to review any article you've opened in the last 90 days.
What is the History Section
This Knowledge Base Article will assist in identifying your Apple ID Scope of Support
What is CP403081 Apple ID Scope Of Support
Your customer's Apple ID uses two-factor authentication. Which verification method do you use to verify your customer's identity?
What is It's Me or Temporary Support PIN
What are Core and iCloud Support App Tool
This Core Feature when accessed will give you drop down menu options that pertain to the section in which you are using.
What is the Action Menu
This KnowledgeBase Article informs the advisor of how to log a case?
What is CP400425 Log a Case
If an Advisor is disinterested, or talks down to a customer. What here to help skill does the advisor need to enhance?
What is Represent
A customer sees the message: "This Apple ID has been disabled for security reasons." What might be the reason for this message?
What is there has been too many incorrect password attempts
This feature allows a user to Merge Purchases made on two separate Apple IDs
What is Family Sharing
This information can be use first to locate the Case Customer in Core.
What is The Apple ID
Customer reports unauthorized charges, Which article provides the steps the customer should take?
What is HT204088 View your purchase history for the App Store, iTunes Store, and other Apple media services