KHC Office Roles
Who is the Owner/Agency Director of Home Care and DME Operation?
Who is Maidis Koger-Boyd
What does AD stand for?
What is Agency Director?
Name 4 stages of the admission process.
What is: 1. Pre-Referral/Intake, 2. Referral/Authorization, 3. Admission, 4. Start of Care (SOC)?
True or False:
A caregiver shall perform digital stimulation, insert suppositories, or give an enema to a client, while providing service.
What is False?
What is Koger Home Care's motto?
What is Providing Care with Confidence?
What is Ms. Meagan Boyd's Title?
What is Client Care Coordinator of Home Care Operations/HR Manager
What does ADL stand for?
What is Activities of Daily Living?
How can a referral be sent to an agency?
What is: Participant/Representative calling the agency directly, Case Manager sending referral electronically, and by fax?
True or False:
A caregiver may uncoil a nasal cannula tube for a client on oxygen.
What is True.
Koger Home Care is ___________, __________ and ___________ free.
What is Drug, Alcohol and Smoke free?
Based on the Organizational Chart, what is the nursing team's department called?
What is Care Supervision Team?
What does CLTC stand for?
What is Community Long Term Care?
Name 4 types of information retrieved by the ISS during the Intake process.
What is the participant's background; Cultural/Religious Practices; Interests/Hobbies; Former Occupation; Level of Care; Medication List; DNR; POA Documentation; Routine; Dietary Needs; Communication Abilities; ADLs and IADLS?
True or False:
A Caregiver may not perform mouth care on a client who is unconscious.
What is True?
What are (3) service types?
What is Respite; Companion Care; Children's Personal Care; Personal Care; Sitter Care and Homemaker Care?
Whose role in the office, Monitors the scheduling dashboard to ensure that caregivers and staff are working the authorized hours and clocking in/out at the authorized locations?
Who is Home Care Schedulers, Sekeitha Pyron and Virginia Myers?
What does PACE stand for?
What is Programs of All-Inclusive Care for the Elderly?
What are (3) reasons a client would be discharged/terminated from a home care agency?
What is the agency's choice, Death, Client admitted into a Long-Term Facility?
True or False:
The insertion and removal of a catheters and care of external catheters is considered skilled care and shall be performed by a caregiver.
What is False?
True or False:
Applying continuous quality improvement measures throughout our agency is a part of our company's values.
What is True?
Whose role in the office, Act as a Caregiver Ambassador for Koger Home Care?
Who is Team Lead/Mentor, Melissa Colon-Canaan?
What does HIPPA stand for?
What is Health Information Portability and Accountability Act?
In the agency's complaint and grievance process, what is the goal for the FOA immediately notifying and transferring the call to the ISS?
What is to ensure that the individual does not repeat themselves and to prevent miscommunication in the de-escalation process?
A client was diagnosed with seborrheic dermatitis and her dermatologist has prescribed her an over-the-counter medicated shampoo. The participant's POA asked the caregiver to assist the client with shampooing her hair, Is the caregiver able to assist with the client's hair care, as requested?
NO, the shampoo is medicated.
What is the agency's vision statement?
What is to be known and valued for providing the highest standard of in-home care services.
To be the provider of choice in the community.
To be the employer of choice in the community?