Policies
This is the ONLY company in Konnektive that we CANNOT process refunds ourselves
What is Blue Vase Marketing?
The customer must do this before we can assist them.
Verify account information
You would find a tracking number under this tab on the Konnektive CRM.
We can do everything ourselves for accounts except for this in Golden After 50.
Reship
If a customer does not have an email address, we would enter in...
firstnamelastname@noemail.com
You would five Ageless Skin under this company dropdown.
What is S&G Consulting?
Blue Vase charges this much for a restocking fee
$12
We need the customer to verify these 4 things before we can discuss their account.
1. Name
2. Address
3. Email
4. Product
You would find this companies products under the dropdown "Anthony Alayon LLC"
What is Golden After 50?
The only company that places orders in Konnektive instead of Filemaker is..
Golden After 50
If the customer wants to cancel their AD, after offering the saves, what tab would you go to in order to open the AD and cancel.
Continuity
The dropdown for Biotigen and EPC Media are used for this.
Nothing. Never used.
All bottles/containers in the order.
If a customer called in claiming to have been charged for an order and they have not called recently to place any orders, what would you do and advise this customer?
Verify the account, look into the transactions on the account, most likely an AD.
Order placed for VigorQuest, can found in Konnektive, or SOMETIMES in...
Filemaker