Training
The day we started Kraken training
Wednesday or April 16th
ESIID
Account main page (center), Properties tab, (extra: last 7 #s can be found under agreements tab)
Thumbs down button
directs you to complaints
To send emails
Ink
Snack that they all love now
Hot Fries
The snack Juan shared towards the end of training
Habanero Pringles
Communication Preferences
Users tab (right side)
Reminders
for call backs, to check accounts, etc. (aka to remind you to do something)
To return payment
Repayment
City they traveled to Easter Weekend
New Orleans
Top 3 winners from training points
Juliette, Fred, Emmy
Historical Bills
Statements Tab > Billing actions
Portfolio Actions (drop down)
1. Edit portfolio
2. Create shell account
To see customer portal
Masquerade
Ross has worked here
Tokyo, Japan
Game that was the most stressful/had us the most competitive
Traitors or Family Feud (extra: Saf's version of Family Feud)
To create new enrollment
Menu > "+ New Account" OR Dashboard > "Enroll New Customer"
House Move Out
To cancel services
To see ESIID Transaction History
Siphon Message History
Spanish and French
Name 3 of our Golden Guideline's
How someone enrolled
Details tab > Sales Info > Channel
+ Reward
to add Referral reward to account
To address a customer's dissatisfaction
Complaints
Where Kelly was born
New York