Move In
What are the 2 main type of identification that a customer needs to set up an account?
Drivers Licence & Medicare Card
What is the residential general supply flat-rate tariff called?
Tariff 11
1. In Kraken Dashboard Menu on LHS
2. Top RHS of page - the first ICON (looks like pliers) next call wait time indicator
Can you bookmark your Favorites in SQUID?
Yes - up to 10 Articles can be favourited at a time.
What is the fastest animal on the planet?
Cheetah
What is required from the Network Retailer Portal to start the Move In process?
NMI, NMI status and Feeder Class (any / all are correct)
When does the Solar Bonus Scheme (SS) 44c feed in tariff expire?
2028 (1 July 2028)
Name 3 enquiries that we may receive via INK from our customers.
Where would you be able to find the Yurika Portal Log In within SQUID?
What is commonly described as a wild woodland creature with 1 horn and is the only mythical animal on a country's flag?
Unicorn (Scotland)
What do we do differently when we are doing a Move In for a minor (under-age) applicant?
EIC - Underaged Applicant
How many controlled load tariffs is currently available to customers?
2 (two)
T31 & T33
What are the send options when you are replying to a customer via INK?
Resolve, Remind & Wait
What does SQUID stand for?
Solutions, Questions, Understanding, Information & Decisions
What is a species of flightless bird endemic to Australia?
The Emu
If we are unable to provide Retail services to the customer, what website would you provide them?
www.energymadeeasy.gov.au (energy made easy)
How many residential tariffs (not including controlled load) are currently available to customers?
5 (five)
T11, T12B, T12C Solar Soakers, T14A & T14B
TRUE or FALSE - you able to access and account holders INK records via the Users Tab.
FALSE - it is able to be accessed via Event Tab and Account Communications Tile.
YES / NO - SQUID Squirtle is exclusive to Ergon Energy Retail?
NO - it is Global
What is the only bird that can fly backwards?
The Hummingbird
In the Move In / Enrolment Call Flow process what is step 2?
Confirm the location - is it in our supply area?
What components or charges make up a Demand Tariff?
Flat rate for power consumed + demand charge and a daily supply charge. (flexible on wording received)
After clicking Send and Wait how long will the INK remain assigned to the User?
28 days (after this if customer has not replied the INK will go into the team bucket to be actioned)
Where would you find the contact number for the Electrical Partners Hotline?
Useful Phone Numbers and & Emails (from SQUID Dashboard / Homepage)
TRUE or FALSE - Only female mosquitoes bite.
TRUE