Electricity Flows
Where on Kraken can you locate the flows?
At the bottom of the page in the properties tab.
Which is the only tariff available for prepayment and PayG Customers?
Standard Variable Tariff
Account Balance
-£2,637.17
Which date did we receive meter read instructions?
10th Feb
MPAN
2500002030291
What is the MOP responsible for?
Maintenance to the electric meter.
Is Next OnlineTariff, fixed or variable?
Fixed
Last date bill was issued
19th Jan 2022
What does URN mean?
on supply
MPRN
7744263106
Who does a customer have to talk to if their move to us is rejected?
100 Bonus points: what is the flow called for a rejected registration?
a) Their current supply to discuss why.
b) D0057.
On Kraken, what do we call a tariff?
Agreement
Last Electric Reading
7898.7
A UMR was sent on 15th Feb. What does this mean?
customer provided a read
When was the complaint raised?
15th February 2022
What does flow D0086 do?
This mean the reads have been validated.
What tariff is the customer A-904AFDAC on?
Next Flex
Last Gas Reading
1908.8
If the message WOR is received from old supplier. What does this mean?
the old supplier has made an objection
What would you do if a customer said they had a child under 5 in the property?
add this on the Priority Service Register
Which flow is sent with the D00150?
The D00149.
Which tariffs offer no exit fees?
All of them
16th Feb 2022
Once the CFR has accepted why could the registration still be objected/withdrawn?
customer could still withdraw if in cooling off period or the supplier could object
scenario:
there are only estimates on the account and these don't fall in line, what would we do next?
contact customer for a meter reading