Key words
This is the key words needed in order to locate the document related to the status of the account.
What is Status, Closed to Post, Reason Codes
Kris Doc: Closed to Post Reason Codes
How many fee waivers are a customer guaranteed for the lifetime of the account?
What is 1
Kris Doc: How to Refund a Fee
This is the document needed if a customer calls in about a monthly fee on their account and would like to know how to avoid the fee moving forward.
What is Product knowledge (consumer or business)
This is the department a customer would need to be transferred to in order to file a dispute on a transaction that was being done using the routing and account information
What is ACH disputes
Kris Doc: How to Process an ACH Claim
This is the department a customer would need to speak with if they needed to make a payment on an auto loan or credit card.
What is Loan/Credit Servicing
Kris Doc: When to Assist a Loan Customer
This is the key words needed in order to locate the document that will tell you the reason a Check Card is declining
What is Decline, CheckCard Transaction, Code Information.
Kris Doc: CheckCard Transaction and Decline Code Information
This is the amount of days an account can be overdrawn before the system places a Closed to Post-0
What is 20 Calendar Days
Kris Doc: How to Remove a Closed to Post Status From an Account
This is the document needed if a customer calls in and you must transfer them to a different department or they must call back at a later time.
What is Frequently Dialed Numbers and Hours of Operation.
This is where the customer should be sent if they wish to apply for a secured credit card.
What is the branch or Online
New accounts are only allowed to take standard Credit Card applications.
Kris Doc: How to Assist a Customer Inquiring About the Explore Secured Credit Card
This is the department a consumer account holder would go to if they are having trouble enrolling into Online Banking due to they do not have a customer number created.
what is CRM (New Accounts)
Kris Doc: Customer Needs Their PT (Customer) Number - Contact Center
This is the key words needed in order to search the document that explains how a 3rd party can request a verification of available funds in the mutual customer's account.
What is verification, deposit verification, VOD
Kris Doc: Verification of Deposit
This is the maximum amount of fees a customer will be charged per day for Overdraft Item Fees and Insufficient Funds Fees combined
What is 5 total fees
Kris Doc: What Overdraft Services Does Regions Offer
This is the document needed if an account holder calls and asks for the account number in order to set up direct deposit with their employer.
What is Where Can a Customer Find Their Full Deposit Account Number
True or False
You can get a customer over to Electronic banking for further assistance if you are unable to reset the credentials due to failed Identity Verification/unable to reset after multiple attempts.
What is False.
If Identity Verification is failed or consistently unable to access the customer should be referred to the branch for further assistance with Photo ID.
This is the department a customer would need to speak with to get more information on the denial of a claim that was submitted.
What is RCPC
Kris Doc: What is the Contact Information for Regions Customer Protection Center (RCPC)
This is the key words needed in order to locate the document that explains how a customer would be able to send a deposit to the account via mail.
What is Bank By Mail
Kris Doc: What is the Contact Information for the Regions Bank Mail Teller
This is the cut-off time for deposits to be made in order for them to go through that night's processing
What is 8pm central standard time
Kris Doc: When Will a Deposit Post to an Account
This is the document needed if a customer calls and asks about the routing number needed in order to receive a wire transfer to their account.
What is How to Request a Wire Transfer
This type of account can NOT be have credentials reset for their Online Banking by the Contact Center.
What is HELOC accounts
Kris Doc: How to Reset a Customer's Online Banking ID, Password, or Security Questions
This is the department the card holder would need to speak with if there is a block on the debit card and has been confirmed that the transaction was a legitimate charge
What is Debit Card Fraud.
Kris Doc: How to Assist a Customer Who Received an Activity Verification Alert
This is the key words needed in order to locate the document related to a customer who was contacted by the Fraud Department about a potential fraudulent transaction.
What is Fico Call, Fraud Alert
Kris Doc: How to Assist a Customer Who Received an Activity Verification Alert
This is the maximum amount of days a hold can be placed on a deposit per the Reg CC guidelines
What is 11 Business Days
Kris Doc: What is Regulation CC?
This is the document needed if a customer is enrolling in Online Banking and is getting an Error message of "We apologize for the inconvenience, however we are unable to process your request at this time (*********)."
What is Online Banking Error Codes
This is what a customer must have in order to be transferred to the Wire Transfer Department to initiate a wire transfer.
What is a 6-Digit Wire Transfer Pin
Kris Doc: How to Request a Wire Transfer
This is the department a business account holder would need to speak to in order to dispute an ACH transaction.
What is Client Services/Treasury Management
Kris Doc: How to Process an ACH Claim