Overdraft Services
the name of a service that allows a checking account to be linked to another account (money market, savings, line of credit, or credit card) so that funds can be transferred in case of an overdraft to help customers avoid returned items
What is Overdraft Protection?
an authentication process where RAMS will prompt Step-Up (OTP) before accessing account. If Customer is unable to complete OTP we are able to use Knowledge Based Answers to complete authentication
expired card
What is 205?
dispute for an item showing as an ACH transaction
What is ACH Disputes?
the amount that is charged for a stop payment on a $20 check
What is $36?
the name of a service that allows Regions to pay checks or authorize ATM and everyday (non-recurring) CheckCard transactions into overdraft when customers do not have sufficient funds, and charge the customer a fee for doing so
What is Standard Overdraft Coverage?
the name of the KRIS doc that explains the steps for authenticating a third party
What is How to Authenticate a Bank Employee or Third Party?
fraud block on card, typically the customer will receive a FICO call from this transaction
What is 094?
094 decline code, transaction was authorized and card is blocked
Debit Card Fraud Monitoring
amount charged for a stop payment on a lost blank check
What is $0?
a overdraft option that can only be requested by the customer inside of the branch
What is Opt-Out-All?
Scripting to be used when we are unable to authenticate an account
What is "I apologize, but I am unable to locate an account with the information provided?"
when a customer's checking account has a Closed to Post status
What is 263?
Online Banking Resets
What is NOWHERE?
amount charged for an external transfer - next business day
What is $7?
the maximum total amount of overdraft fees a customer can accrue in one day
What is 3/$108?
Business type where the SSN is used as the tax ID
LockIt block
What is 360?
processing fee for garnishment
What is $100?
an overdraft service that has a permanent $0 SOC limit
What is Opt-Out-All?
a type of account that must be transferred to Client Services (1-800-787-3905) for maintenance requests
What is a Trust Account identifying as an IOLTA account?
when a someone is trying to bind/tokenize a card to Apple Pay, Samsung Pay, Google Pay. Due to an indication of fraud, the card cannot be tokenized and is a decline code via VISA
What is 059?
Card listed as "Hot" but transaction was not authorized by customer
What is $5?