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Fees
Decline Codes
Where would you Transfer?
MISC.
100

This doc details the appropriate interaction skills, etiquette, transfer and hold processes.

What is "Interaction Etiquette?"

100

The fee for a stop payment on a lost blank check

What is $0?


100

This decline occurs when a customer's checking account has a Closed to Post status.

What is 263?

100

Customer having troubles logging into OLB

What is NO!

100

This type of pin is used to collect information from the automated phone system, is not related to a checkcard pin

What is IVR pin?
200

This doc outlines the processes for refunding fees on a deposit account including a call flow with scripting and provides the process for viewing the history of a fee and fee refund requests 

What is "How to Refund a Fee"

200

This type of fee can only be refunded once per the life of the account

What is NSF/OD fee?

200

This decline occurs when a transaction would exceed the customer's ATM (cash) or POS (purchase) limit. 

What is 277?

200

Customer needs to file stop payment for ACH transaction

What is NO!

200

default purchase limit and ATM limit for a checkcard

What is $5,000 and $808?

300

This document outlines the process for customer and banker enrollment in Visa Token, setting up mobile device payment options and when and how to assist a Digital Wallet account customer, and how-to maintenance a token.

What is "Digital Wallet and Token Lifecycle Management?"

300

Monthly fee for a Regions Now Checking account 

What is $5?

300

Fraud block, card status will show as "blocked"

What is 094?

300

Consumer customer needs to dispute ACH transaction

What is YES! (ach disputes)

300

Explain the difference between a Fraud and Merchant dispute

Fraud: did not authorize

Merchant: authorized but there is a problem

400

This document details how to assist a customer with account level changes/updates, ex: adding/removing co-owners, adding POA, adding beneficiary, etc

What is "Assisting with eSignature and Signature Card Inquiries?"

400

Mobile Deposit Fees for "Available Immediately"

What is 

  • Checks Drawn on Regions (Excluding Two-Party Business Checks) - 1% of the Check Amount ($5 min)
  • Payroll and Government Checks Not Drawn on Regions - 1.5 % ($5 min)
  • Other Check Types Not Drawn on Regions and Two-Party Business Checks Drawn on Regions - 4% of the Check Amount ($5 min)
400

This decline normally occurs when a someone is trying to bind/tokenize a card to Apple Pay, Samsung Pay, Google Pay. Due to an indication of fraud, the card cannot be tokenized and is a decline code via VISA.

What is 059?

400

Customers card status is "blocked" and transaction in pccs that caused block was authorized by cx

What is YES! (debit card fraud monitoring)

400

Explain the difference between a Stop Payment and a Dispute

Stop Payment: stops a future payment from being drafted from an account

Dispute: a problem with a transaction that has posted to the account, customer wants their money back.

500

This doc details the steps for servicing CheckCard/Business Expense Card authorization holds, view, edit, delete accounts linked to CheckCard/Expense Card, and order transaction receipts. 

What is "Servicing a Checkcard/ATM or Business Expense Card?"

500

External transfer fees (Standard and Next Business Day)

What is $3 (standard) & $7 (next business day)

500

This decline occurs when the customer has attempted to use the incorrect PIN for an ATM withdrawal or debit purchase three or more times.

What is 304?

500

Customer wants to reopen claim

What is YES! (reopen claims)
500

If an address is changed, what is the timeframe before we can order a means of negotiation on the account? (ex: card or checks)

What is 7 days?