Connect
The 3 C's of Connect
Curiosity, Compliment, and Commonality
"Are you shopping for anything in particular" is an example of...
What is an Open Ended Question
Something that should be shared with every customer so they know how much they plan to shop in store. And I'm not talking about the career raise.
What is Promotion
This Self-Made entrepreneurial icon started her company with only $500 in her pocket.
Who is Kendra Scott
Bringing our team up to date on ALL the excitement we have going on for the day!
What is a Pre-Party / Chat-in
What is Authentic Connection
"What are you shopping for today?" is an example of...
What is a Close Ended Question
The story of a self made female founder who built herself from the ground up. Its the perfect story to share with customers!
What is Kendras Story
Connect, Discover, Share, & Love are the...
What are the 4 WOW Principles
The acronym for Our 4 WAM Pillars. On a hot summer say surly want to do this.
What is Please Add In Ice
To lead with your heart over in-store excitements/deals
To listen, Fully & Presently
What is Active Listening
To give a customer your ____, and receive theirs in return.
What is Give a Name, Get a name.
The goal of WOW Service
What is To make a difference in someone day
Our 4 WAM Principles
Presence, Awareness, Impact, And Influence
What is a Reapproach
"What type of metal do you like?" is an example of a...
For an easy multi-unit sale, present customers with _____ (Opposite of Mismatched Sour)
What is a Matching Suite
Seeking out ways to create extraordinary experiences and giving people more than they could ever possibly expect.
What is Unreasonable Hospitality
To walk around the sales floor in this patter, chiming into sales along the way
What is Figure 8-ing
This Fabulous older Woman grew up in a Small town outside of Calcutta but moved to Knoxville. You can ask her about it, but its a very long story.
Who is Olivia (From the Connect Training Vid)
We should always discover these 3 facts about our customers to best help them find their perfect piece.
What are Occupation, Lifestyle, and Personal Style
This famous 60's star wants to know if you believe in life after love?
Who is Cher
What is Walking the bag around the Cashwrap
"Being the WAM mean Coaching & Complimenting Equally!" wise words spoken by the QUEEN of the NE
Who is Meg Crowley