Case Assignment
The team that assigns new cases to CW
Who is the intakes team
What are PRS Cases and My PRS Cases
This call must be completed with both the youth and sponsor within two business days of acceptance
What is the courtesy call
During each check-in, this form must be completed in the PRS app and submitted for CMS review
What is virtual check-in questionnaire
At closure, the case worker must zip the youth's file and upload it as an attachment to
What is Credible
When a case is transferred from another level, the case worker must confirm that the PRS level and assigned CW are accurate in the platform
What is the youth Credible profile
In which database do case workers review including CLE's, assessments, medical info, and sponsor info
What are UAC Portal
Guidance to follow when services are declined
What is L1 non-responsive sponsor
This plan must be completed in Credible at 7-day, 14-day, and 30-day
What is the ISP
After the final submission, the case worker must close the case referral from this tab in the youth's PRS app
What is Manage case, select close case from dropdown
Intake team creates this for youth in Credible
This folder must be created in the shared Drive and named with the date of acceptance, youth's full name, and A#
What is the youth's SD file
WhatApps communication and texts must be preserved in this way
What is original format
After the 7-day check-in, the case worker must immediately submit this request for local resources
What is LOR
After completing the final check-in, the case worker submits the request to the Business Coordinator to complete
What is a Survey
Optm.support@acf.hhs.gov communicates what
What is the referral number and a link to open the case in the PRS app
This must include date, time, location, who was present, a summary of the discussion, and be entered daily into credible
What is Case Notes
Communication of date, Day check in, youth's full name, sponsor name, cat, address, and phone number is what communication
What is a calendar invite
At each check-in, the case worker must speak to the youth this way, unless the youth is too young
What is privately
How does the case worker request intake team to close the Credible file
What is Microsoft Forms
This internal policy outlines the procedures for requesting case transfers and level changes.
What is the " Transferring Cases Internal Guidance"
Case Notes must be downloaded as a PDF from Credible and uploaded to UAC Portal section each week
What is the UAC Portal document section
Youth reports safety concerns. What report is case workers responsible for
What is NOC
Define MDT
What is Multi-Disciplinary Team
When case is closed Case work move file to
What is closed cases in SD