Turbo Philosophy
When did Specialized launch their first E-Bike and what was it?
2012 Turbo S
Name all 3 of your support representatives at Specialized.
Brand Development Managers
Brand Sales Specialist
Retailer Care Representative
Why is bike registration important?
It unlocks the customers frame lifetime warranty.
What are the 3 core design traits?
Handling
Integration
Connectivity
What are 2 reasons why you would contact your Brand Sales Specialist?
Ship damage Turbo bike
Order Turbo bikes or parts
Spec questions or pricing
Where can a rider see the steps you covered in the Rider Handover?
The Specialized App - after completing on Service Manager
What is assisted purchase and who qualifies for this?
Discounted price on parts - NON warranty
1st owners & subsequent owners (2 years) with original proof of purchase.
What is Specialized field quality?
A team that looks at warranty data and makes running changes to make the current or past products better
What 2 places can you complete the Rider Handover?
Turbo Studio Service Manager
Specialized App
What are 3 benefits of Specialized using an Open System?
Control over mounting requirements
Battery specifications
Electrical components
Custom Firmware
Give 5 examples of quality information you need to input in warranty claims
correct bike SN
Photos & Videos
Detailed explanation of symptoms
What diagnostic steps you have taken
What resources you have referenced
What is the last step when completing a Handover?
Schedule future service work