Inbound
What is a Confirmed Stow Error?
A Short or Overage from a Stower virtually stowing more units than are physically present or ending the stow session prematurely when there are still physical units pending stow.
What is a False Pick Short?
When a picker virtually marks an item as missing that is physically in the bin.
What is the order of ASIN progression?
2D Amazon Element, LPN, X00, B00, ISBN, UPC, EAN
What should you do when an item is falling?
Let it fall.
What should you do if you see an item that is left out of 5s?
Move the item to the correct 5s location.
What is Inbound Support Services primary function?
Serve as a bridge between Amazon's retail teams and the fulfillment center resolving issues and defects impacting both Amazon's primary retail customers and its Fulfilled By Amazon partners.
What are Concessions?
Whenever a customer submits a complaint that the item they ordered was damaged, missing or they received the wrong item.
What is the Inventory Record Defect Rate?
An estimate of inventory health based on a random sample set of ASINs being cycle counted for inventory accuracy.
To avoid twisting back and forth, you should pivot and....
Keep nose over toes
What is the most important reason for picking up loose trash/shrink wrap?
To prevent slips/trips/falls or other injuries.
What is Gross Inventory Adjustments?
Unexpected inventory quantities detected versus the expected virtual quantity in a given location.
What is Deliver Estimate Accuracy?
Amazon's delivery service metric that measures the frequency of units that are delivered (or have a clock-stop event) on or before the Promised Delivery Date.
What is Amnesty?
Any product not in its assigned virtual location.
How many wood pallets can you stack with a team lift?
10
What is the primary purpose of Lockout-Tagout (LOTO) procedures in the workplace?
Preventing accidental equipment start-up.
Why do we fail pallets?
To prevent inventory discrepancies that could lead to delivery delays or out-of-stock situations.
What was the original name Jeff Bezos wanted for the company?
Cadabra.
What is Gross Unit Variance?
A weekly measure of the absolute inventory deltas compared to all inventory counted.
How many wood pallets can you stack without a team lift?
5
If there is an incident / near miss / event in the yard, you should...
Stop immediately and report it to leadership.
What are the 4 categories of GIA?
Missing or Unreceive - Less quantity detected than expected, shortages.
Found or Mis-Receive-Add - More quantity detected than expected, overages.
What is the primary reason we use 5s?
Help associates recognize/remedy hazards.
What is the safest way to lift something heavy off the ground?
Use your legs, in a squat, lunge, or staggered stance.
Where is the "power zone" for safe handling and posture?
Between the hips, shoulders, and both arms.
What does a green traffic light on the dock door indicates?
It is safe/authorized to leave a bay or loading area.