La Familia
How early should you arrive for your shift?
10 minutes before your shift.
A promise or agreement of protection against of a risk or peril for a payment
Insurance
Coverage for the Third Party for any bodily injury and property damages expenses caused by an accident.
Liability
Most common deductible
500
On the vehicle, what locations can the VIN be found?
1. On the Dashboard (under the windshield)
2. Sticker (Door Frame)
In 2 to 3 weeks, the CSR will be attending this preparation course.
Limited Lines.
The amount of time an insured agrees to purchase and/or maintain an insurance policy.
Policy Term
What coverage's require you to take vehicle photos, if added?
Comprehensive and Collision & UMBI/UMPD
Can only be added if Comp/Coll has been selected and work by reimbursement
Rental And Towing
True/False. You can use your personal cell phone to collect vehicle pictures.
False, the office provides "office cameras" for agents to use.
True/False You get PTO immediately after hire
True
An amount the customer pays out of pocket before their insurance pays out the claim.
Deductible
Covers the insured and passengers for bodily and property damages,when in a NOT AT FAULT accident?
Uninsured/Underinsured Motorist
Insurance for someone that does not own a vehicle but often borrows someone else's
Non-Owner
List all of the common discounts an applicant may qualify for, provided by Insurance companies.(4)
Homeowner, POP, Married, Paperless
I will be contacting ______, if I have major transaction issues. Such as, quoting a customer for a product that I am unaware of.
Accounting
A Financial Firm or Bank has loaned money to purchase a vehicle
Lienholder
Which coverage only covers BI and at what limits?
PIP and the limits are $2,500; $5,000 and $10,000
Who can make changes on the policy?
Main Insured (MI)
Under the age of ___, Insurance companies may ask the applicant to provide proof.
25
Who was established November 2010 and Partnered with 20 plus underwriters?
La Familia Insurance
This helps an individual with a suspended, revoked or pending suspended license change the status back to active.
SR-22
How is the minimum limit of liability broken down specifically?
30,000 is for bodily injury, for one person in the vehicle you hit
60,000 is for the bodily injury, for two or more people in the vehicle you hit
25,000 Is for Property damage you caused when you hit a vehicle/property.
Allows others to be covered although they are not listed as drivers.
Standard Policy
Explain the Agency Form.
Coverage Acknowledgement: This sections states that the applicant has understood that all insurance coverage types have been mentioned during the transaction. And, the applicant is aware and agrees to the purchased coverage.
Fee Acknowledgement: The customer agrees to the being charged with an agency fee (Service Fee) since they are also aware that La Familia Insurance is a third party (Broker). The said Agency Fee is NON-REFUNDABLE.
Agreement: Customer understands that all information provided to to the agent for the application is true, and the applicant agrees to not hold La Familia Insurance accountable if there is to be an issue with the customer's account, since it was opened with the information that the customer provided.