Updates
The Vail 403 and Casey 767 are now available in _____
What is leather
Recliner mechanism NOT available in power
What is 017 Gliders
This option is no longer available at La-Z-Boy
What is contrast welt
The Right the First Time Policy on custom orders
What is if a custom-ordered item arrives at LZB SWTN and was ordered incorrectly; the item gets returned in the Sales Associate's name and ordered correctly under house.
The response time expectation on emails
What is 24 hours
The update on the Reclina-Way 300 series
What is the "New" console is identical to the La-Z-Time 400 Series console!
WQL stands for what and where is it found?
What is "While Quantity Lasts" it is found in the merchandising guide
This is the price to customize your La-Z-Boy upholstery P1 and P2 options
What is $0. *Free fabric accent pillows are also included on leather sofas with P1 and P2 options*
This is the quote time for in-stock ZMod pieces
What is 6-8 weeks (ships with our casegoods provider)
This is considered excessive tardiness
What is being late more than 2-3X a month
Features of the HW option on P10 and P16 mechanism
What is a corded handwand (HW) . Cord goes through the center of the recliner to be used by either hand.No USB charging with the Handwand option.
Name 2 of the new Recliner Styles from the Fall 2024 Market Additions
What is:
Fulton, Wynne, Kells, or Cassian
This is the price to customize finish color on stationary, sectionals and duo prefixes
What is $0. *There is an associated cost to change the FN on designer's choice and complements pieces*
This is where you can submit any pay or HR questions
What is Workday
Our three company focus values
What is Courage, Curiosity, and Compassion
The U4S/X4S Wireless Remote Update
What is Soft mounted control panel Right Side Sitting • Rocker buttons forward and back • Home Button press and hold
Our Motion Category Names
What are:
Reclina-Way Motion
La-Z-Time Motion
La-Z-Motion Motion
ZMod
This is not an option on the La-Z-Motion pieces
What is Tempur-Foam
The ratio of water to bleach for our bleach cleanable covers
What is 10:1 with a rinse after
This needs to be done with all paper items with client information and why
What is shredding to protect client information
Frames that come as a 017
What is 512 Pinnacle, 747 Finley, 799 Harbor Town, 712 Sparrow, 700 Wynne
Weight testing and warranty for stationary pieces
What is All La-Z-Boy furniture has been weight tested accommodate a minimum of 300 pounds per seat. There is NO WEIGHT LIMIT for our warranties to be valid.
An option integrated into all La-Z-Motion pieces and where it is located
What is USB A and USB C and it is on the interior arms of the unit
This is why we need to be experts on the different mechanisms
What is each line has individual features and options. We are the professionals who need to know what we can offer.
This is being checked during the cash drawer audit
What is that all receipts are accounted for with the correct totals and card types from the clover to RMS manual entry