In the Lab, how do we assure we are all working in the same manner?
Follow standardized processes and workflows
100
What is our UBT goal to reduce phlebotomy costs?
Department
100
What is the OC Promise?
Committment to our patients, community and each other to provide the finest healthcare in the world.
100
What is the one thing only you can do to support your lab team?
Show up to work and on time as scheduled.
200
What do we need to do to attain the quality goal for patient samples?
Reduce the number of rejected specimens
200
What is our PSP goal focusing on attendance?
Decrease sick calls
200
What are the OC Promise Principles?
iCount: Connect, Own, Understand, Nurture and Thrill
200
What does "looking out for each other" help prevent?
Workplace injuries.
300
How do we assure the correct patient is being drawn?
Perform positive patient identification
300
What is a general way to prevent waste of supplies and reagents in the lab?
Watch expiration dates and avoid supply surpluses.
300
What is our UBT-developed guideline to help LAs provide quality service?
Platinum service
300
What is one way you can support our lab team to be successful?
1. welcoming and helping orient new staff members
2. support other staff members with questions
3. maintain a positive attitude
and any other answers along these lines.....
400
What are 2 things you can check to assure you are drawing the correct sample/test requirement needed?
1) Check Labnet
2) Read and follow label
400
What is a money-saving laboratory goal regarding staffing?
Reducing overtime
400
What is a communication tool (acronym) that is utilized to foster better patient satisfaction, staff satisfaction, and clinical outcomes?
AIDET
400
What are 2 methods of communication used by our lab team to heighten teamwork?
How does a CLS provide accurate results each and every time?
Follow all standardized testing policy and procedures.
500
What are some of the benefits behind the implementation of Cerner?
1. Standardization of laboratory test menu
2. Standardization of test protocols and reporting (clinical significance, reference ranges, etc.)
3. Stabilized infrastructure
500
How do we measure patient wait times and satisfaction with MOB lab services?
ASQ Scores
500
What are 2 examples of teamwork in the lab that engages LMP?
UBT and Safety Observations/Incident Investigations