Systems
website we clock in and out on
Workday
What is AIDET?
Customer service model to have positive interactions
heel stick
warm heel, poke, wipe away first drop, collect drops, bandage
what are the tabs in TOUCH
Order, Draw, Prep, Ship, Audit
How many holidays does Labcorp observe
7
website to verify kit collection
2 Way
Explain "Duration" of AIDET
Explaining wait times, or how long results will be
Blood culture disinfection
Swab stick one side for one minute, and then the other side for 1 min opposite direction
Insurance, cash pay, account bill
what is the tube clotting time
30 min
Program to look up containers or draw info if touch is down
How do we de-escalate a tense situation?
Consists of a drink and then blowing into bags
H. Pylori Breath test
An "XWR" label
requires processing
What is an ABN? what is it for?
TOUCH
Why is "acknowledge" so important for a pt encounter
Pt will feel seen, and heard. not just a number, but a person. etc.
Biometric screening
Bag tracking
payment options for past due balance
full amount, partial, payment plan
How to access SOP's
On The point
Explain all aspects of AIDET
Acknowledge, Introduce, Duration, Explanation, Thank you.
Chart for peds pt, how to document
Maximum allowable blood draw volume, pt weight and how much we drew
Explain how to do a Mid day or EOD pack
ship all tubes according to temp/tube type, gather paperwork, bag them and store them
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