LabCorp Policies
These should be on silent and put away from work areas.
What are electronics?
You say this to a patient after you service them.
What is "Thank You"?
They are not an interruption to our work but the.....
What is purpose?
Health Insurance Portability and Accountability Act
What is HIPAA?
This is something we DON'T do.....
Example: Oh, you're married? Why are you getting STD labs?
What is "Ask personal questions"?
These should be neat, wrinkle free and a solid color
What are Scrubs?
Example: Letting a lobby full of patients know there is an extended wait time due to working alone.
What is communicating?
These make up our salaries and incentives
What is patient payments?
Example: Speaking about a patient's test in the lobby.
What is a HIPAA violation?
This is something we DO....
Example:
Good morning Mr. Jones,
May I please have your registration number or account number?
Alright Mr. Jones you are all set, Thank you and have a nice day.
What is say "Please and Thank you"?
This has to be done off of LabCorp property and only on your lunch break.
What is smoking?
Letting patients know you are listening and happy they have chosen LabCorp for their lab services
What is making eye contact and smiling?
This type will tell 9-15 people about their experience.
What is a dissatisfied customer?
Example: Locking the computers, when they are not in use.
How can employees protect the computer monitors?
Identify yourself when answering a phone call.
What is proper phone etiquette?
This must be worn in patient care areas per OSHA guidelines.
What is PPE or Labcoats
Example: Making sure John is seen at 11:45am because he made an online appointment.
What is honoring appointments?
Makes up 55% of communication.
What is body language?
We use this to ensure no one else hears our conversation with patients.
What is soft voices?
A symbol of joy and happiness.
What is smiling?
I will commit myself to provide the highest quality of service and meet our customer's needs with the upmost care and courtesy. I will find the positive in any situation and work to resolve problematic and challenging situations.
What is excellence?
Everyone should be doing this at the beginning and end of the day.
What is Opening and Closing on time?
The most important asset to any company.
Who are the patients?
Constantly ensuring no one can hear or see your private interactions with patients.
What is being aware of your surroundings?
The ability to understand and share the feelings of another.
What is empathy?